Need help with troubleshooting or have a question?  Please see if the following articles can help, or search your questions on our help portal. If you have questions about devices related to Firewalla, please post them in our community.

Most Common Issues

First, identify what problem you're having, and check if these articles will help:

• Internet feels slow on all devices → Speed Tests and Speed Optimizations
• Devices won't connect to Firewalla → Debug network connectivity issues
• Internet feels slow or can't access certain sites → What to do if you can't access certain sites
• Firewalla keeps reporting the same Event → Firewalla Network Events
• Something I blocked is still accessible → If Firewalla's blocking features aren't working
• Overall Network feels laggy or inconsistent → Network Performance and Quality Monitoring
• WAN Connection keeps disconnecting/dropping → WAN Connectivity Test
• Ethernet speeds are OK, but Wi-Fi is slow → Optimizing Your Wi-Fi

Don't see your problem listed above? Search them in our help portal, or post to our community.

• Community posts on problems and solutions
• Firewalla Cyber Security
• Firewalla Parental and Activity Control
• Firewalla VPN Server
• Firewalla VPN Client
• Manage Rules
• DNS over HTTPS
• Firewalla Beta Program
• For questions on containers and pi-hole, please see https://help.firewalla.com/ 

Contact Us

If you can't find the answer to your question, feel free to open a support case. If you have an issue opening a case, please send an email to help@firewalla.com.

In most cases, we will respond in less than 48 hours or sooner. We do not offer phone-based or chat support.  If you are still waiting to hear from us in 48 hours, please check your spam/junk mailbox.