Need help with troubleshooting or have a question? Please see if the following articles can help, or search your questions on our help portal https://help.firewalla.com. If you have questions on devices related to Firewalla, please post them in our community.
- If you can't find the answer to your question, feel free to open a support case.
- If you have an issue opening a case, please send an email to firstname.lastname@example.org
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- Diagnostics to popular problems
- Installation and Configuration
- Presale Questions
- Popular Questions
- Popular References
If you are having problems accessing sites
If you are having issues with network performance or want to tune the speed
If you are having issues with WAN connectivity tests
If your devices are not connecting
Installation and Configuration
Firewalla installation troubleshooting
If you are having questions on how to configure the firewalla see
Router Mode: https://help.firewalla.com/hc/en-us/articles/4411167832851-Firewalla-Router-Mode-Configuration-Guide-
Bridge Mode: https://help.firewalla.com/hc/en-us/articles/1500012304202-Firewalla-Transparent-Bridge-Mode
Simple Mode / DHCP: https://help.firewalla.com/hc/en-us/articles/115004292514-How-Does-Firewalla-Intercept-Traffic-Which-Firewalla-Mode-Should-I-Use-
VPN Client: https://help.firewalla.com/hc/en-us/articles/360023379953-VPN-Client
VPN Server: https://help.firewalla.com/hc/en-us/articles/115004274633-Firewalla-VPN-Server
- Manual Pages: https://firewalla.com/pages/user-manual
Need to know which Firewalla unit to get?
How does firewalla work?
Manual Pages: https://firewalla.com/pages/user-manual
For other questions on containers and pi-hole ... please see
This is where all the release notes are at:
and the version table
How to handle Upload Alarms? Why is the Upload Alarm late?
More FAQ's, firewalla on your own hardware, local Web interfaces ... https://help.firewalla.com/hc/en-us/articles/11954617019027-Firewalla-FAQ
- How does Firewalla Intercept Traffic?
- How to validate Firewalla features?
- Community posts on problems and solutions
- Router Compatibility
- Installation Guide
- How to Choose Between Different Firewalla Products
- Firewalla User Manual
- Firewalla Cyber Security
- Firewalla Parental and Activity Control
- Firewalla VPN Server
- Firewalla VPN Client
- Manage Rules
- DNS over HTTPS
- How to join Firewalla Beta Program?
- Which Firewalla mode to use?
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