Need help with troubleshooting or have a question? Please see if the following articles can help, or search your questions on our help portal https://help.firewalla.com. If you have questions on devices related to Firewalla, please post them in our community.
- If you can't find the answer to your question, feel free to open a support case.
- If you have an issue opening a case, please send an email to firstname.lastname@example.org
In most cases, we will respond in less than 48 hours or sooner. We do not offer phone-based support. If you do not hear back from us in 48 hours, please check your spam/junk mailbox.
- Internet frequently disconnects
- How to debug network connectivity issues?
- Speed suddenly dropped
- Can't access certain websites
- Network slow down with Firewalla
- Can't connect to Firewalla VPN Server
- Firewalla installation troubleshooting
- More troubleshooting tips while running Firewalla
Frequently Asked Questions
- How does Firewalla Intercept Traffic?
- How to validate Firewalla features?
- How to handle Upload Alarms?
- How to handle generic Alarms?
- Can I whitelist some websites for some devices?
- How to pair additional phones?
- How to secure my network?
- Firewalla Gold FAQ and Known Issues
- Community posts on problems and solutions
- Router Compatibility (This is ONLY for simple mode)
- Installation Guide
- How to Choose Between Different Firewalla Products
- Firewalla User Manual
- Firewalla Cyber Security
- Firewalla Parental and Activity Control
- Firewalla VPN Server
- Firewalla VPN Client
- Manage Rules
- DNS over HTTPS
- How to join Firewalla Beta Program?
- How to Reset Firewalla Boxes?
- Which Firewalla mode to use?