Need help with troubleshooting or have a question? Please see if the following articles can help, or search your questions on our help portal. If you have questions on devices related to Firewalla, please post them in our community.
Contact Us
- If you can't find the answer to your question, feel free to open a support case.
- If you have an issue opening a case, please send an email to help@firewalla.com
In most cases, we will respond in less than 48 hours or sooner. We do not offer phone-based or chat support. If you are still waiting to hear from us in 48 hours, please check your spam/junk mailbox.
- Diagnostics to popular problems
- Installation and Configuration
- Presale Questions
- Popular Questions
- Popular References
Diagnostics
1. If you are having problems accessing sites, please check:
2. If you are encountering unexpected speed, please check:
3. If you are having issues with WAN connection stability, please check:
4. If your devices are not connecting, please check:
Installation and Configuration
1. Firewalla installation troubleshooting, please check:
2. If you are having questions on how to configure the firewalla, please check:
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Router Mode: Firewalla Router Mode Configuration Guides
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Bridge Mode: Firewalla: Transparent Bridge Mode
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Simple Mode / DHCP: How Does Firewalla Intercept Traffic? Which Firewalla Mode Should I Use?
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VPN Client: VPN Client
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VPN Server: VPN Server
- Manual Pages: User Manual
Presale
1. Need to know which Firewalla unit to get?
2. How does firewalla work?
- Visibility: How to Secure Your Network with Firewalla (Part 1): Visibility
- Control: How to Secure Your Network with Firewalla (Part 2): Control
- Protect: How to Secure Your Network with Firewalla (Part 3): Protect
- Manual Pages: User Manual
Popular Questions
1. Questions about Alarms, please check:
2. Other common questions:
- Can I whitelist some websites for some devices?
- Can you pair additional phones?
- How does Firewalla Intercept Traffic?
- How to validate Firewalla features?
3. This is the release notes:
4. This is the version table:
5. For other questions on containers and pi-hole, please check:
6. More FAQ's, firewalla on your own hardware, local Web interfaces, please check:
Popular References
- Community posts on problems and solutions
- Router Compatibility
- Installation Guide
- How to Choose Between Different Firewalla Products
- Firewalla User Manual
- Firewalla Cyber Security
- Firewalla Parental and Activity Control
- Firewalla VPN Server
- Firewalla VPN Client
- Manage Rules
- DNS over HTTPS
- How to join Firewalla Beta Program?
- Which Firewalla mode to use?
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