Contact Firewalla Support

Need help with troubleshooting or have a question?  Please see if the following articles can help, or search your questions on our help portal https://help.firewalla.com. If you have questions on devices related to Firewalla, please post them in our community. 

Contact Us

• If you can't find the answer to your question, feel free to open a support case.
• If you have an issue opening a case, please send an email to help@firewalla.com 

In most cases, we will respond in less than 48 hours or sooner. We do not offer phone-based support.  If you do not hear back from us in 48 hours, please check your spam/junk mailbox.  

Troubleshooting Guides

• Internet frequently disconnects
• How to debug network connectivity issues?
• Speed suddenly dropped
• Can't access certain websites
• Network slow down with Firewalla
• Can't connect to Firewalla VPN Server
• Firewalla installation troubleshooting
  • Firewalla Red, Blue, Blue Plus
  • Firewalla Gold
  • Firewalla Purple
• More troubleshooting tips while running Firewalla

Frequently Asked Questions

• How does Firewalla Intercept Traffic?
• How to validate Firewalla features?
• How to handle Upload Alarms?
• How to handle generic Alarms?
• Can I whitelist some websites for some devices?
• How to pair additional phones?
• How to secure my network?  
  
  • How to Secure Your Network with Firewalla: (Part 1) Visibility
  • How to Secure Your Network with Firewalla (Part 2): Control
  • How to Secure Your Network with Firewalla (Part 3): Protect
• Firewalla Gold FAQ and Known Issues

Popular References 

• Community posts on problems and solutions
• Router Compatibility (This is ONLY for simple mode)
• Installation Guide
• How to Choose Between Different Firewalla Products
• Firewalla User Manual
• Firewalla Cyber Security
• Firewalla Parental and Activity Control
• Firewalla VPN Server
• Firewalla VPN Client
• Manage Rules
• DNS over HTTPS
• How to join Firewalla Beta Program?
• How to Reset Firewalla Boxes?
• Which Firewalla mode to use?