Need help with troubleshooting or have a question? Please see if the following articles can help, or search your questions on our help portal https://help.firewalla.com. If you have questions on devices related to Firewalla, please post them in our community.
Contact Us
- If you can't find the answer to your question, feel free to open a support case.
- If you have an issue opening a case, please send an email to help@firewalla.com
In most cases, we will respond in less than 48 hours or sooner. We do not offer phone-based or chat support. If you are still waiting to hear from us in 48 hours, please check your spam/junk mailbox.
- Diagnostics to popular problems
- Installation and Configuration
- Presale Questions
- Popular Questions
- Popular References
Diagnostics
If you are having problems accessing sites
https://help.firewalla.com/hc/en-us/articles/360050255274
If you are having issues with network performance or want to tune the speed
If you are having issues with WAN connectivity tests
https://help.firewalla.com/hc/en-us/articles/4405487405587-WAN-Connectivity-Test
If your devices are not connecting
https://help.firewalla.com/hc/en-us/articles/360053534593-How-to-debug-network-connectivity-issues-
Installation and Configuration
Firewalla installation troubleshooting
If you are having questions on how to configure the firewalla see
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Router Mode: https://help.firewalla.com/hc/en-us/articles/4411167832851-Firewalla-Router-Mode-Configuration-Guide-
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Bridge Mode: https://help.firewalla.com/hc/en-us/articles/1500012304202-Firewalla-Transparent-Bridge-Mode
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Simple Mode / DHCP: https://help.firewalla.com/hc/en-us/articles/115004292514-How-Does-Firewalla-Intercept-Traffic-Which-Firewalla-Mode-Should-I-Use-
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VPN Client: https://help.firewalla.com/hc/en-us/articles/360023379953-VPN-Client
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VPN Server: https://help.firewalla.com/hc/en-us/articles/115004274633-Firewalla-VPN-Server
- Manual Pages: https://firewalla.com/pages/user-manual
Presale
Need to know which Firewalla unit to get?
https://help.firewalla.com/hc/en-us/articles/360010465893
How does firewalla work?
Control https://help.firewalla.com/hc/en-us/articles/360050334233
Protect https://help.firewalla.com/hc/en-us/articles/360049856394
Manual Pages: https://firewalla.com/pages/user-manual
Popular Questions
For other questions on containers and pi-hole ... please see
This is where all the release notes are at:
https://help.firewalla.com/hc/en-us/sections/360001462674-Release-Notes
and the version table
https://help.firewalla.com/hc/en-us/articles/360060538813-Firewalla-Box-App-Version-Summary
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How to handle Upload Alarms? Why is the Upload Alarm late?
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More FAQ's, firewalla on your own hardware, local Web interfaces ... https://help.firewalla.com/hc/en-us/articles/11954617019027-Firewalla-FAQ
- How does Firewalla Intercept Traffic?
- How to validate Firewalla features?
Popular References
- Community posts on problems and solutions
- Router Compatibility
- Installation Guide
- How to Choose Between Different Firewalla Products
- Firewalla User Manual
- Firewalla Cyber Security
- Firewalla Parental and Activity Control
- Firewalla VPN Server
- Firewalla VPN Client
- Manage Rules
- DNS over HTTPS
- How to join Firewalla Beta Program?
- Which Firewalla mode to use?
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