Contact Firewalla Support

Need help with troubleshooting or have a question?  Please see if the following articles can help.  Or you can use our help portal https://help.firewalla.com 

Popular References 

• Router Compatibility (This is NOT for router mode products Gold/Purple)
• Installation Guide
• How to Choose Between Different Firewalla Products
• Firewalla User Manual
• Firewalla Cyber Security
• Firewalla Parental and Activity Control
• Firewalla VPN Server
• Firewalla VPN Client
• DNS over HTTPS
• How to join Firewalla Beta Program?
• How to Reset Firewalla?
• Which Firewalla mode to use?

Popular Questions

• How does Firewalla Intercept Traffic?
• How to handle Upload Alarms?
• How to handle generic Alarms?
• How to use and manage Rules?
• Can I whitelist some websites for some devices?
• How to pair additional phones?
• How to reset Firewalla?
• How to secure my network?  
  
  • How to Secure Your Network with Firewalla: (Part 1) Visibility
  • How to Secure Your Network with Firewalla (Part 2): Control
  • How to Secure Your Network with Firewalla (Part 3): Protect

Troubleshooting Guides

• Firewalla installation troubleshooting
• Can't access certain website
• Speed test and optimizations
• Network slow down with Firewalla
• Trouble connecting to Firewalla VPN Server
• More troubleshooting tips while running Firewalla
• Community posts on problems and solutions
• How to debug network connectivity issues

Firewalla Gold

• Firewalla Gold FAQ and Known Issues

Community

• Please do search https://help.firewalla.com/hc/en-us/community/topics 

Contact Us

If you can't find the answer to your question, feel free to open a support case. In most cases, we will respond in less than 48 hours or sooner. We do not offer phone-based support.  If you do not hear back from us in 48 hours, please check your spam/junk mailbox. 

To get the fastest response, please follow these rules

• Be brief ... and do explain the problem/symptoms clearly
• If you have an issue opening a case, please send an email to help@firewalla.com 
• Include a picture if you have a complex topology or question.  A screenshot will be helpful. 
• Please only open one case at one time.
• Our support team can only support our products; if you have questions on devices related to firewalla, please post them to https://help.firewalla.com
• Our support team can not help you to design your network (we will do our best to point you to the best location for help.)