Need help with troubleshooting or have a question? Please see if the following articles can help. Or you can use our help portal https://help.firewalla.com
Popular References
- Router Compatibility
- Installation Guide
- How to Choose Between Different Firewalla Products
- Firewalla User Manual
- Firewalla Cyber Security
- Firewalla Parental and Activity Control
- Firewalla VPN Server
- Firewalla VPN Client
- DNS over HTTPS
- How to join Firewalla Beta Program?
- How to Reset Firewalla?
Popular Questions
- How does Firewalla Intercept Traffic?
- How to handle Upload Alarms?
- How to handle generic Alarms?
- How to use and manage Rules?
- How to pair additional phones?
- How to reset Firewalla?
Troubleshooting Guides
- Firewalla installation troubleshooting
- Can't access certain website
- Network slow down with Firewalla
- Trouble connecting to Firewalla VPN Server
- More troubleshooting tips while running Firewalla
- Community posts on problems and solutions
Firewalla Gold
Contact Us
If you can't find the answer to your question, feel free to open a support case. We will respond within 24 hours.
To get the fastest response please follow these rules
- Be brief ... and do explain the problem/symptoms clearly
- Include a picture if you have a complex topology or question. A screenshot will be helpful.
- Please only open one case at one time
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