Contact Firewalla Support

• Diagnostics to popular problems
• Installation and Configuration
• Presale Questions
• Popular Questions
• Popular References

Diagnostics

If you are having problems accessing sites

https://help.firewalla.com/hc/en-us/articles/360050255274

If you are having issues with network performance or want to tune the speed

https://help.firewalla.com/hc/en-us/articles/360056875493-Speed-test-and-Speed-Optimization-on-Firewalla

If you are having issues with WAN connectivity tests

https://help.firewalla.com/hc/en-us/articles/4405487405587-WAN-Connectivity-Test

If your devices are not connecting

https://help.firewalla.com/hc/en-us/articles/360053534593-How-to-debug-network-connectivity-issues-

Installation and Configuration

Firewalla installation troubleshooting

• Firewalla Red, Blue, Blue Plus

• Firewalla Gold

• Firewalla Purple

• How to Reset Firewalla Boxes?

If you are having questions on how to configure the firewalla see

• Router Mode: https://help.firewalla.com/hc/en-us/articles/4411167832851-Firewalla-Router-Mode-Configuration-Guide-

• Bridge Mode: https://help.firewalla.com/hc/en-us/articles/1500012304202-Firewalla-Transparent-Bridge-Mode

• Simple Mode / DHCP: https://help.firewalla.com/hc/en-us/articles/115004292514-How-Does-Firewalla-Intercept-Traffic-Which-Firewalla-Mode-Should-I-Use-

• VPN Client: https://help.firewalla.com/hc/en-us/articles/360023379953-VPN-Client

• VPN Server: https://help.firewalla.com/hc/en-us/articles/115004274633-Firewalla-VPN-Server

• Manual Pages: https://firewalla.com/pages/user-manual

Presale

Need to know which Firewalla unit to get?

https://help.firewalla.com/hc/en-us/articles/360010465893

How does firewalla work?

Visibility https://help.firewalla.com/hc/en-us/articles/360049374514-How-to-Secure-Your-Network-with-Firewalla-Part-1-Visibility

Control https://help.firewalla.com/hc/en-us/articles/360050334233

Protect https://help.firewalla.com/hc/en-us/articles/360049856394

Manual Pages: https://firewalla.com/pages/user-manual

Popular Questions

For other questions on containers and pi-hole ... please see 

https://help.firewalla.com

This is where all the release notes are at:

https://help.firewalla.com/hc/en-us/sections/360001462674-Release-Notes

and the version table

https://help.firewalla.com/hc/en-us/articles/360060538813-Firewalla-Box-App-Version-Summary

• How to handle Upload Alarms? Why is the Upload Alarm late?

• How to handle generic Alarms?

• Can I whitelist some websites for some devices?

• Can you pair additional phones?

• More FAQ's, firewalla on your own hardware, local Web interfaces ... https://help.firewalla.com/hc/en-us/articles/11954617019027-Firewalla-FAQ

• How does Firewalla Intercept Traffic?
• How to validate Firewalla features?