If at any stage you have problems, please feel free to open a support case using this link. Customer satisfaction is built into our team culture. We will guarantee to respond in less than 24 hours.
Please make sure you always use the latest software (app) from the iOS or Android app stores. Some features may work only with newer apps.
Most Common Issues:
Monitoring & Blocking
- Something is blocked that shouldn't be → What to do when you can't access certain websites
- Something isn't blocked that should be → Firewalla's blocking features aren't working
- Network Flows are empty/missing → Troubleshooting Guide: Not able to see network traffic
Performance
- Network feels slow (poor speed test results) → Speed Tests and Speed Optimizations
- Network feels unstable (high ping or latency) → Network Performance and Quality Monitoring
- Ethernet speeds are OK, but Wi-Fi is slow → Optimizing Your Wi-Fi
Connectivity
- Devices won't connect or can't access the network → Debug network connectivity issues
- WAN Connection keeps disconnecting/dropping → WAN Connectivity Test
- Not able to connect to VPN → Troubleshooting: Can't connect to the Firewalla VPN Server
- Firewalla Box is Unreachable → Troubleshooting Guide: Firewalla Box Is Unreachable via App
Notifications & Events
- Firewalla keeps reporting the same Events → Firewalla Network Events
- Firewalla keeps sending Alarms → Handling Specific Firewalla Alarms & Manage Alarms
- Not able to receive Notifications → How to turn on/off Notifications
Access & Setup
- New/lost phone, how to connect to my Firewalla → Pairing a new phone with your Firewalla box
Don't see your problem listed above? Search them in our help portal, or post to our community.
Feel free to open a support case. If you have an issue opening a case, please send an email to help@firewalla.com.
Comments
0 comments
Please sign in to leave a comment.