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    David Koppenhofer

    When you click on Mute in the alarm list, why does it sometimes give the option to mute for the device only, and other times give the option to mute for all devices?

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    Michael Bierman

    Great question. I'd like to know too. 

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    Support Team

    For activity or informational alarms, such as video/gaming activity, device online/offline, Firewalla provides the options to mute/block for the specific device.  For security alarms, including abnormal upload alarms, the options are set to mute/block for all devices. 

    The reason for this limitation is that the configurations related to security alarms are considered to be more restricted than other alarms, and we couldn't provide all the combinations of IP/domains + device/all devices on the pop-up dialogue. It's a trade-off. 

    A more flexible version of the alarm handling design is on the way. Please be patient. 

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    Michael Bierman

    If I am not mistaken, Alarms allow '*.domain.com" syntax but rules do not. 

    It would be nice if the syntax were the same (and more clear in the UI). 

    From a user perspective, if I can be alerted to something at anything at a domain I should be able to make that into a rule.

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    Support Team

    @Michael

    Sorry for the confusion, this is a display bug on Android App. Will fix it. 

    In fact, Mute and Block function both support "*.domain.com". If you type in "domain.com", it will be translated into "*.domain.com" and saved to the box. 

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    Michael Bierman

    Thanks @Melvin! iOS issue too. 

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    Rob Nelsen

    If I get a "Security Activity" alarm that auto blocks an IP from accessing a local device because it is marked as suspicious. What happens when I "Mute Similar Activity" for "all devices"? Will the suspect IP continue to be blocked or will I just not receive a notification?

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    Firewalla

    "Mute" is like ignore ... 

    If the action was blocked, you should not get a mute action.  (only archive will show).  And you can unblock if you tap on the alarm. 

     

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    Rob Nelsen

    That does not appear to be happening.

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    Michael Bierman

    @melvin do you get an “unblock” option on notifications if security activity? And does that apply to the one device or all?

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    Firewalla

    @rob, this is likely a bug in the web interface, will ask developers to clean this up.  

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    Support Team

    @Michael, Auto blocks apply to all devices. We don't provide an unblock option on the alarms because it is relatively risky to do it. But you can go to rules -> all devices -> active protect rules,  and delete the blocking rule created. 

     

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