Resetting Firewalla Purple/Purple SE

Reminder: after resetting or flashing a new image, you will need to pair with your unit again (https://firewalla.com/install). Your old Firewalla icon will not work.

This tutorial explains how to flash image for Firewalla Purple series devices.

• To flash Firewalla Gold series, see this guide.
• To flash Gold SE boxes, see this guide.
• To flash Gold Pro boxes, see this guide. 
• To flash Firewalla Red, Blue, Blue Plus boxes, see this guide.

The Purple Installation guide is available here.

If you are encountering issues with the Firewalla Purple/Purple SE, here are all the ways you can reset it to factory default.

• Reset to Factory Default
• Reset via App
• Manual Reset
• Re-flash
• After reset

Reset to Factory Default

If you can access the Purple using the Firewalla App, go to Box Settings -> Advanced -> Reset -> Reset to Factory Defaults.

See After reset to restore your configuration.

Reset via App

If Purple is not reachable through the Home screen in the App, follow the steps below to reset.

1. Connect one end of an Ethernet cable to the WAN port on the Purple and the other to your router or a switch.
2. First screen -> tap the top right icon "…" -> scroll down and tap on "Hardware Troubleshooting"
3. Wait for the Purple to be discovered -> tap the purple box -> scan QR code -> tap on 'Reset to Factory Defaults'

When the status light starts to blink Blue, the box is reset and booting up. If the RED light is solid on, the reset is failed. You may need to try again. If that fails again, move Manual Reset. 

Follow the Installation guide as to how to configure your network connections to the Purple for whichever mode you want to select following the reset.

See After reset to restore things.

Manual Reset

If the App fails to discover the Firewalla App on the steps above, you can reset the box without App. 

1. Connect one end of an Ethernet cable to the WAN port on the Purple and the other to your router or a switch.
2. Unplug the power cable to power off the Firewalla Box.
3. Use a paperclip to "gently" press and hold the RESET button, then plug in the power cable to power on the Firewalla Purple. (Please DO NOT USE SHARP objects or press too hard)
4. Continue holding the RESET button while checking the status light on the back of the Purple to the left of the USB port. It will blink blue, then red, then blue. Purple is now resetting and you can remove the paperclip.
   
5. When the status light starts to blink Blue, the box is reset and booting up.

Follow the Installation guide as to how to configure your network connections to the Purple for whichever mode you have selected.

See After reset to restore things.

Re-flash Installer Image

If all else has failed, the final option is to re-flash the image.

Requirements

1. You will need an SD Card (with at least 16 GB disk space) (not included with a Firewalla Purple). You will have to reformat the SD card and all data will be lost.
2. An SD Card reader.

Instructions

1. Download the Installer image. 
   • Purple Stable Image
     
     • Download Link: purple-install-2.0301.img.gz
     • MD5: f0a6133c0e91a282e1b0546411d23c40
     • sha256: 4e030a69e3a30ff8feef9917a2782f93ee55c3c26f2b3ddfcfaa97b8ab3c8b26
   • Purple SE Stable Image
     • Download Link: firepse-install-0.1230.img.gz
     • MD5: f0b24537104ed0f2ba9f15363376064c
     • sha256: ac497765e4a77dfb74f42d93931924e93f5c1b4657f4ea255cab11b6dcf5fd98
2. Download a flash program such as etcher.io.
3. Launch the etcher app, select the image you've downloaded before, and flash.
4. Prepare the SD Card by making sure it is unlocked and plug the SD Card reader into your computer, and select it as the flash target.
5. Click Flash!
   
   
   
   
6. After flashing, eject the SD card from the reader.
7. Power off the purple box (you can just unplug the power cable from the box), and insert the SD Card into the SD card slot.
   (Insert SD Card with the gold tips facing up and the brand and text side facing down. You will feel a little click when it's inserted well) 
   
8. Plug the power cable back in, the Purple will boot up and automatically flash the unit with the image on the SD card.
9. Wait for the installation process to complete. 
   

   Status Light	Process
   Blinking Blue	Installing
   Blinking Red	Verifying
   Solid Red	Fail
   Solid Blue	Success

    

10. Once you see the status light is solid blue, the flashing process is completed. Unplug the power cable to power off the box, then remove the SD card by pushing it gently. 
11. Plug the power cable back in and follow the Installation guide as to how to configure your network connections to the Purple for whichever mode you have selected.

See After reset to restore things.

After reset

1. Tap on the "+" sign to pair with the new Box. 
2. Migrate data from your previous pairing: Go to Settings -> Advanced -> Migrate from other boxes. Here is the detailed tutorial on Box data migration. 
3. Tap and hold on to the previous Box icon on the App main page, then tap on "Unpair" to remove the previous box.