Firewalla Gold Tutorial: How to Flash Installer Image

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    Brian Shimkus

    Will all of the settings and/or customizations be retained after flashing?  I assume yes, but wanted to make sure.

     

    bks

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    Firewalla

    You should have the option to restore your old configuration after flashing. 

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    Chris Holmes

    Only about 20 minutes into everything is back online, but so far so good.  The instructions were spot on.  It seemed to take my app and the box about 6-10 minutes to sync back up AFTER I was done following the instructions.  So probably about 30 minutes total from start to finish with downloading, flashing USB drive, flashing box, pairing app.  Simply well done to the team at Firewalla. 

    As far as keeping settings, be sure to choose "Quick Setup" once your box has been discovered and you scan it, it will restore your box but it seems to have deleted all of my rules.  It did keep all of my network information including DHCP reservations as I am using Router Mode.  Also, the DoH "False Positive" of being "on" (the radio button being blue on the main menu page) seems to be back for me.  I tried turning DoH on and off as well as closed the app and when I opened back up, the radio button was still blue.

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    Support Team

    Thanks for the feedback. You can migrate the old rules from Settings -> Advanced -> Migrate from Other Box.

     

    We'll improve the quick setup to include rules and other settings.

     

    For the DoH bug, will check it.

     

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    Brian Shimkus

    After the update, what box version should be shown?

     

    I had to reset my Gold due to a bug and during the normal re-initialization process, updates were downloaded.

     

    I'm showing 1.970 (e97c31fa), with a last update dsate of 5/25/2020.

     

    Is that the latest or do I need to reimage it again?

     

    bks

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    Support Team

    @Brian

     

    There are two pieces of softwares. The Firewalla software and the OS image.

     

    Version 1.970 and hash (e97c31fa) are the latest. (as the Firewalla software)

     

    I think you may also receive the email on the latest base image (firestaller-0.128.img.gz). This is the OS image. You don't have to reimage the 0.128 base image, but we recommend to, because it will (very likely) be the final base image for customers. There are some bug fixes comparing with the previous OS image 0.127.img.gz.

     

    Melvin

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    Bob O'Hara

    Flashing the new image went well. Got two beeps from the box when paired and three beeps when I selected “Quick Setup”.

    The “Quick Setup” was still “Applying Network settings...” after 30 minutes. I abandoned this and paired with the Gold again.

    This time I selected to set up a new device, selected router, connected to the modem, selected DHCP and let it run. Still waiting for “Applying network settings...” to complete.

    After 20 minutes, nothing more happened. 
    I removed and reapplied power to the Gold. After pairing and selecting Quick Setup again, the Gold properly configured itself and started normal operation. 

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    Support Team

    @Bob,

     

    Can you share remote support to help@firewalla.com , so that we can check what's wrong?

     

    Melvin

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    Eli Kahan

    @Melvin,

     

    How can I check the OS base image version?

     

    Eli

     
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    Support Team

    @Eli

     

    cat /etc/firewalla_release

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