In case anything goes wrong and the "reset to factory default" does not work, here is how to recover:
- Do not delete or unpair the previous instance. You can restore configurations from it later.
- Download the Firewalla Gold Installer image
Download link: firestaller-0.128.img.gz
MD5sum: 561b07d210ef0e51e0f3ee50ca54d363 - Download a flash program, we use etcher.io
Note: if etcher doesn't work on macOS Catalina (10.15), please scroll down for workaround. - Launch the etcher, select the image you've downloaded before.
- Plug a USB drive (with at least 16 GB disk space) into your computer, and select it as the flash target.
- Flash!
- After flashing, unplug the USB drive from your computer, plug it into the other USB slot on Firewalla Gold (please DO NOT remove the Red dongle).
- Power cycle the Gold box (Unplug the power cable and plug it back in).
- Wait for the lights on the ethernet ports to blink from Port 4 to Port 1. It will take about 6 minutes. When the light on port 1 starts to blink, it means the re-flashing is done.
10. Unplug the USB drive, then power cycle the Gold box.
11. The box will be powered up as new, and ready for pairing.
Restoring Configuration
When installing the new version, the iOS app will use "Quick Setup" to restore the previous network configuration. You can also use Settings -> Advanced -> Migrate from other boxes to restore rules and device names after installation. See the tutorial on how to migrate: https://help.firewalla.com/hc/en-us/articles/360015356093-How-to-migrate-data-from-one-Firewalla-Box-to-another-
Note: please do not unpair the old box before the migration. Just use the USB to flash, install, and migrate. After migration, you can tap and hold on the previous Firewalla Icon, and tap "unpair" to remove the previous pairing.
Known Issue: Etcher doesn't work on macOS Catalina (10.15)
Here is an open issue on GitHub etcher project to track this: https://github.com/balena-io/etcher/issues/2833
Here is a workaround you can use before etcher fixes this issue.
- Open Terminal.app
- Run this command in the terminal:
- sudo /Applications/balenaEtcher.app/Contents/MacOS/balenaEtcher
- Type your MacOS login password when asked.
Comments
10 comments
Will all of the settings and/or customizations be retained after flashing? I assume yes, but wanted to make sure.
bks
You should have the option to restore your old configuration after flashing.
As far as keeping settings, be sure to choose "Quick Setup" once your box has been discovered and you scan it, it will restore your box but it seems to have deleted all of my rules. It did keep all of my network information including DHCP reservations as I am using Router Mode. Also, the DoH "False Positive" of being "on" (the radio button being blue on the main menu page) seems to be back for me. I tried turning DoH on and off as well as closed the app and when I opened back up, the radio button was still blue.
Thanks for the feedback. You can migrate the old rules from Settings -> Advanced -> Migrate from Other Box.
We'll improve the quick setup to include rules and other settings.
For the DoH bug, will check it.
After the update, what box version should be shown?
I had to reset my Gold due to a bug and during the normal re-initialization process, updates were downloaded.
I'm showing 1.970 (e97c31fa), with a last update dsate of 5/25/2020.
Is that the latest or do I need to reimage it again?
bks
@Brian
There are two pieces of softwares. The Firewalla software and the OS image.
Version 1.970 and hash (e97c31fa) are the latest. (as the Firewalla software)
I think you may also receive the email on the latest base image (firestaller-0.128.img.gz). This is the OS image. You don't have to reimage the 0.128 base image, but we recommend to, because it will (very likely) be the final base image for customers. There are some bug fixes comparing with the previous OS image 0.127.img.gz.
Melvin
Flashing the new image went well. Got two beeps from the box when paired and three beeps when I selected “Quick Setup”.
The “Quick Setup” was still “Applying Network settings...” after 30 minutes. I abandoned this and paired with the Gold again.
This time I selected to set up a new device, selected router, connected to the modem, selected DHCP and let it run. Still waiting for “Applying network settings...” to complete.
After 20 minutes, nothing more happened.
I removed and reapplied power to the Gold. After pairing and selecting Quick Setup again, the Gold properly configured itself and started normal operation.
@Bob,
Can you share remote support to help@firewalla.com , so that we can check what's wrong?
Melvin
@Melvin,
How can I check the OS base image version?
Eli
@Eli
cat /etc/firewalla_release
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