Reset Rules
Box Settings -> Advanced -> Reset -> Reset Policy Rules
This resets all the blocked Rules and Features applied to your network. In case you blocked 1000 sites and are not sure which one to unblock, this will fix that problem. There is no "undo" for this action.
Reset to Factory Default
Reset and Restore Configuration
Sometimes it is necessary to reset your firewalla. However, you have to lose your configuration. This guide will help you reset and restore your settings.
Reminder: after resetting or flashing a new image, you will need to pair it with your unit again (https://firewalla.com/install). Your old Firewalla icon will not work.
If you'd like to restore the previous data after the reset. The recommended sequence is:
- Do not unpair the existing Box. This is your backup.
- To reset:
When you finish resetting, see Configuration Restoration.
Reset Firewalla Gold Series
- First screen -> tap the top right icon "…" -> scroll down and tap on "Hardware Troubleshooting" -> Tap the gold -> scan QR code -> tap on 'Reset to Factory Defaults'
- Wait for about two minutes.
- The box will be reset and rebooted. Pull down box main page to sync up.
- You can use the "plus" sign to pair the Gold, and tap the "Quick Setup" to restore the network setup.
- See Configuration Restoration.
For Gold SE you can also reset the box using the reset button on the back.
- Press and hold the reset button using a paperclip or something similar until the status light on the front flashes red. This takes about 15 seconds.
- You can now pair to the Gold SE as a new box.
- See Configuration Restoration.
Reflash Installer Image
In case things go wrong, follow our guide to reflash Gold's software image.
- For Gold Pro boxes, see this guide.
- For Gold SE boxes, see this guide.
- For other boxes in the Gold series, see this guide.
Reset Firewalla Purple Series
If you are using Firewalla Purple series, please consult this article: Resetting Firewalla Purple/Purple SE.
Reset Firewalla Blue Plus
- Power cycle the box.
- When the green LED light starts blinking (within 10 seconds), use a pin to press and hold the reset button.
- Hold the button for about 10 seconds, then release the button when the green LED light becomes solid.
- The box will then boot up normally in about 3-5 minutes.
- See Configuration Restoration.
If things go wrong, follow our guide to reflash Blue Plus' software image.
Reset Firewalla Blue/Red
- If you can still access the Firewalla App.
Go to Box Settings -> Advanced -> Reset -> Reset to Factory Defaults
- In case you can't access the App, you need to reset using a USB drive.
-
- Get an empty USB drive.
- Format with a FAT partition.
- Create an empty file called, "firewalla_reset" and place it in the root of the USB drive.
- Plug in your USB drive.
- Boot Firewalla.
- Your Firewalla should now be reset.
- See Configuration Restoration.
If things go wrong, follow our guide to reflash Blue/Red's software image.
Configuration Restoration
-
- Tap on the "+" sign to pair with the new Box.
- Migrate data from your previous pairing: Go to Settings -> Advanced -> Migrate from other boxes. Here is the detailed tutorial on Box data migration.
- Tap and hold on to the previous Box icon on the App main page, then tap on "Unpair" to remove the previous box.
Comments
7 comments
Please send an email to help@firewalla.com
can't log in
Can you define what is meant by "reset" here? Specifically I'm wondering about - are the rules all removed from the box, and have to be re-created by the admin? Or do the rules remain in place?
Thanks.
"reset" = Factory reset. Making your firewalla like new.
After the reset, you will need to pair with it again, and there will be an option to have you restore from the previous configuration. see https://help.firewalla.com/hc/en-us/articles/360015356093-How-to-migrate-data-from-one-Firewalla-Box-to-another-
I have the original Blue (without reset button/lights). I can no longer find it on the network. How can I factory reset it?
@jason https://help.firewalla.com/hc/en-us/articles/115004796633
Use this link to flash the SD card
My Firewalla won’t reset
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