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How to Reset Firewalla Box?

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Firewalla
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  • If you're having access issues, but have too many rules and are unsure which one is causing the issue, you can reset all Rules and Firewalla Features. From your box main screen, tap Box Settings > Advanced > Reset > Reset Policy Rules. There is no "undo" for this action.

 

Before Reset

REMINDER: After resetting or flashing a new image, you will need to pair it with your unit again (https://firewalla.com/install). Your old Firewalla icon will not work. Do not remove the old icon until you have restored the settings. 

If you'd like to restore the previous data after the reset, the recommended sequence is:

  1. Do not unpair the existing Firewalla Box. This is your backup.
  2. Reset the Firewalla Box. You can reset the box in a few different ways:
  3. Restore the Configurations after the box has been reset.

 

Reset Via App

If you can access your box from the Firewalla App:

  • From your box's main screen, tap Box Settings > Advanced > Reset > Reset to Factory Defaults.

 

If you cannot access the box with the Firewalla App, follow the steps below. This works even if the box isn't paired. 

  1. Connect one end of an Ethernet cable to the WAN port on the Firewalla box. Connect the other end to your router or a switch.
  2. From your Firewalla home screen > tap App Settings (...) in the top right > Hardware Troubleshooting
  3. Wait for your Firewalla box to be discovered > tap the Firewalla box > scan QR code > Reset to Factory Defaults 
  4. If the box can't be discovered, power cycle and try again.

After it's rebooted, see Configuration Restoration to restore the previous settings.

 

Manual Reset via Reset Button

If the App fails to discover the Firewalla App in the steps above, you can reset some boxes manually.

 

Manual Reset Firewalla Gold SE / Gold Pro

(Only for Gold SE and Gold Pro boxes)

  1. Press and hold the reset button using a paperclip or something similar until the status light flashes red. This takes about 15 seconds.
  2. You can now pair with the Gold SE or Gold Pro as a new box.
  3. See Configuration Restoration.

In case things go wrong, consider flashing the image: (Advanced) Flash Installer Image

 

Gold SE:

Gse_back.png

 

Gold Pro:

goldpro_front.png

 

Manual Reset Firewalla Purple / Purple SE

  1. Connect one end of an Ethernet cable to the WAN port on the Purple and the other to your router or a switch.
  2. Unplug the power cable to power off the Firewalla Box.
  3. Use a paperclip to gently press and hold the RESET button, then plug in the power cable to power on the Firewalla Purple. (Please DO NOT USE SHARP objects or press too hard)Firewalla Purple SD Card Slot and Reset Button view
  4. Continue holding the RESET button while checking the status light on the back of Purple. It will blink blue, then red, then blue. Purple is now resetting, and you can remove the paperclip.
    Firewalla Purple Status Light and I/O Port view
  5. When the status light starts to blink Blue, the box is reset and booting up.
Status Light Process
Blinking Blue Reset Success
Solid Red Reset Fail

 

After resetting, see Configuration Restoration.

In case things go wrong, consider flashing the image: (Advanced) Flash Installer Image

 

Manual Reset Firewalla Orange

You can reset Orange using the reset button on the box.

  1. Connect one end of an Ethernet cable to the WAN port on Orange and the other to your router or a switch.
  2. Unplug the power cable to power off the Firewalla Box.
  3. Use a paperclip to gently press and hold the RESET button, then plug in the power cable to power on the Firewalla Orange. (Please DO NOT USE SHARP objects or press too hard)
  4. Continue holding the RESET button while checking the status light. After a few seconds, it will blink red. Orange is now resetting, and you can remove the paperclip.
  5. During the reset, the status light will blink red, turn solid red, then blink green—this indicates the box is booting up. Learn more about the status lights. 

orange front.png

Status Light Process
Blinking Blue Reset Success
Solid Red Reset Fail

 

After resetting, see Configuration Restoration.

In case things go wrong, consider flashing the image: (Advanced) Flash Installer Image
 

 

Manual Reset Firewalla Red / Blue / Blue Plus

Firewalla Red / Blue

In case you can't access the App, you need to reset it using a USB drive.

  1. Get an empty USB drive and format it with a FAT partition.
  2. Create an empty file called "firewalla_reset" and place it in the root of the USB drive.
  3. Plug in your USB drive. 
  4. Boot Firewalla. Your Firewalla should now be reset.
  5. See Configuration Restoration.

In case things go wrong, consider flashing the image: (Advanced) Flash Installer Image

 

Firewalla Blue Plus
  1. Power cycle the box. 
  2. When the green LED light starts blinking (within 10 seconds), use a pin to press and hold the reset button. 
  3. Hold the button for about 10 seconds, then release the button when the green LED light becomes solid.
  4. The box will then boot up normally in about 3-5 minutes.
  5. See Configuration Restoration.

In case things go wrong, consider flashing the image: (Advanced) Flash Installer Image

 

(Advanced) Flash Installer Image

This should be a last resort. If the reset to Factory Default did not solve your issue, try re-flashing the installer image.

See our tutorial on how to flash the image for your box:

 

Configuration Restoration

After resetting the unit, if you want to restore the exact configuration that was on that unit, please see Box Data Migration.

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