Help us make the Firewalla AP

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    Firewalla

    Firewalla AP7 Desktop Sale will start on Tuesday, March 4th, at 9 AM PST (https://firewalla.com/ap7)

    • The number of available units is based on the survey x 1.25; this estimate is likely a bit conservative. If you need one, please order early. 
    • The final price is as indicated on the product page. 
    • The hardware is exactly the same. Software will be updated to latest production once you receive the unit

    A Firewalla unit (Any Gold or Purple unit in router mode) is required to use the AP7

    Disclaimer:

    • This is the final Production hardware + software
    • Compatibility Requirements:
      • Gold, Gold Pro, Gold Plus, Gold SE 
      • Purple, Purple SE
      • Firewalla must operate in Router mode.
    • Availability: USA customers only.
    • Shipping: 7–30 days post-order, in waves (FIFO).
    • Order Limit: Soft limit of 5 units per order; exceeding this may delay shipment

     

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    TeWe

    "The real problem is that the demand for the AP7 outside of the USA is not yet big enough to meet our ODM's minimum build requirements."

    The real problem for us outside the U.S. is that there's still no Warehouse in Europe and besides long shipping times we need to pay expensive shipping costs, local TAX and importing fees on top your products wich was in my case ~150€ (!) on top of a Gold SE. [50€ shipping and 100€ tax and import fees]

    Hen egg problem, not enough demand no Warehouse, no Warehouse no demand.
    I guess it's Firewalla who needs to jump into the cold water and do the Warehouse first, demand will follow.

    Keep up the good work and people will buy - but you need to do a step towards us!

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    Firewalla

    @TwWe, We have been exploring EU warehousing for a while now. Including using amazon, local partners, and our own presence. The simplest is using local partners, and after factoring in taxes, operational costs, and markups, the final unit price paid by a typical EU customer (including UK), is pretty much what you are paying when we are shipping from HK. And some larger partners want exclusive deals, which means you are going to pay a few more percent more.

    Meaning that if you worry about cost, it will not go down (likely up). If you want a bit faster shipping, maybe. 

    We can always have a presence in EU somewhere, something worth exploring in 2025 and 2026

     

     

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    TeWe

    Thanks for clarifying @Firewalla.

    However, I am not concerned about costs, I am more concerned about the overall complexity.
    My Gold SE took 9 days to arrive, 4 days of that lost in customs handling.
    Not even speaking in case I need to RMA something or need a quick replacement.
    The devices are too expensive to have a spare in the shelf and in case I need a quick replacement, game over.

    Product quality, software, customer service, everything top notch!
    Prices also top notch but worth it IMHO.
    The overall purchasing experience and possible RMA issues are killing the demand you're hoping for.

    There's 450 mio. people living in the EU (vs. 340 mio. in the U.S.) and if you want to explore this market, you need to do overseas shipping and customs bureaucracy and don't let me wait and calculate my own customs costs which are totally unclear during ordering process.

    In the past you had one product (firewalls), now adding product two (APs) and possibly product 3 (switches) and who knows what the future will bring - but exploring warehousing options in the EU and making the ordering process the same WOOHAA experience as the products themselves - this is the way to go :-)

    / rant over

    I love your products and will keep on buying them, but please do accept that the sun does not circle around the U.S. only. Thank you.

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    Firewalla

    @TeWe, yes, we have not stopped exploring in the past couple of years. If people are less concerned with pricing, then it is much easier at least to start something. 

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    Firewalla

    Here is the Firewalla AP7 Ceiling version unboxing https://youtu.be/ETFencW6sos

    We also published AP7 Ceiling Product page https://firewalla.com/products/firewalla-ap7-ceiling

    Physical installation guide: https://help.firewalla.com/hc/en-us/articles/39299429555603-Firewalla-Access-Point-7-Ceiling-Mount-Installation-Guide

    This AP7 Ceiling unit will be on sale Tuesday, 4/15/2025, shipping 7 to 30 days after the order is placed. 

    Please complete this survey so we can notify you about the launch: https://forms.gle/msbLiT2525oMt9Xi6

     

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    jack Butt

    Is there a clearance from the mount to the celling ? so the cable can fit under and to be plugged ?  Have poe+ cable ready in my garage hanging on the wall  

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    jack Butt

    Thanks!

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    Firewalla

    Quick question: is this AP7 Ceiling installation guide good enough? or do you need a video? https://help.firewalla.com/hc/en-us/articles/39299429555603-Firewalla-Access-Point-7-Ceiling-Mount-Installation-Guide

     

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    jack Butt

    A video maybe better with all the option the you can install it

     

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    Firewalla

    FYI, Status on AP7 Ceiling

    • We will close the survey on Monday, April 7th: https://forms.gle/w3w3VcBszX6BwJYH7 
    • We will send out the discount / half-beta coupon on April 8 or April 9.
    • The discount is not yet finalized, but it will be approximately $8 to $10 per unit.
    • The sale will start 4/15, 9 AM (US/Pacific Time).
    • There is a 30% chance we may airlift some units and have them ship on 4/16 (a very limited number).
    • The overall quantity we made is somewhat based on the survey results. 
    • Shipping should be in FIFO order and is expected to be completed within 30 days after the sale. 
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    John

    If I already filled out the survey for the original batch of AP7s did I have to also have to fill out the new one for the AP7 ceilings?  I was hoping to buy a ceiling version to go along with my desktop version but it looks like I just missed the window for the survey.

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    Firewalla

    You don't have to. Please watch out for emails today from fire@firewalla.com

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    Firewalla

    Reminder, AP7C Sale is April 15, 9 AM PDT. Order using this link: https://firewalla.com/products/firewalla-ap7-ceiling

    We expect the initial quantity to sell out quickly. However, due to weekend tariff exceptions, we may be able to add more units to this sale or have another batch sale next week (or the week after). Because of the ongoing tariff situation, we cannot confirm whether the price for the second batch will be the same or higher.

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    DanM

    If we have not received an email yet, what is the best link to submit a request to make sure we are added to the distribution list? I did fill out both AP7 surveys. Thank you

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    MichaelM

    Hi All,

    Any update on AP7 hitting Australia?

    I filled in survey for demand outside of the USA, since my Gold SE was shipping straight from Hong Kong are we just waiting for certs?

     

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    Firewalla

    AP7 Desktop will likely go to EU/UK first. We do not have many Australia or Canada signups, so still waiting for more users. 

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    Firewalla

    We are making good progress with CE certification and a small build for the EU/UK. The AP7 Desktop version will likely be ready in mid- to late July. (Hopefully, more countries come after that.) If you are interested, please register here https://forms.gle/FeVYUSQXJksSEuUCA

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    Firewalla

    AP7 Desktop (World Version) with CE certification is coming soon (likely in July).  Signups here https://forms.gle/FeVYUSQXJksSEuUCA

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    Trevor Dearham

    firewalla Glad to see this. Eagerly awaiting this being made available for sale. I completed that survey months ago so assume that submission still applies.

    Looking at the UK government website, it seems that UK(NI) means that it can be made available across all of the UK. Could you please confirm that you have the same understanding?

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    Firewalla

    Currently, UK is okay with CE-certified devices, so we should be able to ship them to the UK. 

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    Firewalla

    FYI, this is the power supply that comes with the CE Desktop unit. We are still targeting the sale of these units in mid to late July. 

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    Firewalla

    At the moment, the EU/UK AP7 Desktop version will likely be on sale July 15th or July 22nd. And should ship within 30 days. (At the moment we are 80% sure it will be this date).

    * These units will be shipping from Hong Kong

    * We do not cover any customs/tariffs and/or processing fees required by the destination country

    * These units are likely the same price as the USA units (reason is, small quantities builds)

    * The hardware is the same, only the firmware is different.

    * Power plug is the two-prong EU style

    * App 1.65.1 is required

    * No plan to make the AP7 Ceiling UK/EU version at the moment. Demand is low outside of the USA

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    Trevor Dearham

    Thank you for the update. For the router we were able to buy an international power cord. Would it be possible to have this available for the AP7 as well? If that won't be available for the launch, could we have details to source one ourselves?

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    Firewalla

    The AP7 (both ceiling/desktop) are powered by barrel power adapters, I believe they are the same one used on the gold plus (and old gold) as well. 12V and 4AMP (3 may also work)

    I'll get the plug spec out later. Should be avaliable pretty much any where

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    Manny Cavalier

    Is it possible to order the EU/UK version and have it shipped to the Philippines?

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    Firewalla

    If phlippines is okay with CE certification, then it should be okay to use it there. 

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    Firewalla

    The EU/UK AP7 Desktop version will likely be on sale July 15th; Shipping one to two weeks after the order; The price of the unit will be a few dollars less than the USA version (for now) and we will be sending out a small coupon to those who registered for it this coming Thursday, July 10th. 

    Here is the open box https://youtube.com/shorts/Ax3a5qrWzjA

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    Firewalla
    Firewalla AP7 Desktop Ordering Information:
     
    Date: July 15th 8am (CEST) 7am (BST) 
    • Product Link:  https://firewalla.com/products/firewalla-ap7-world
    • Product link available and visible to: UK/EU (also Switzerland, Iceland / Liechtenstein / Norway / Turkiye)
    • Shipping: 1 to 30 days after order, shipped in waves (FIFO)
    • Quantity is limited and first come first served. Act now for the lowest price!
    • Comes with an EU Type power adapter.
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