Firewalla continuously and automatically tests your WAN connection. These tests can tell you if:
- Your WAN is disconnected or has been restored
- Your network experiences a dual WAN state change (switch/failover)
- An Ethernet port is connected or disconnected
This article focuses mainly on WAN Disconnected events. For more details on other Events (e.g., High Packet Loss, Port Speed Change, etc.), check out our article on Firewalla Network Events.
WAN Connectivity Test
This feature helps you identify various ISP-related issues and maintain a better network. You can see a history of WAN connectivity events.
On your Firewalla's main screen, tap Network Health on the Event Journal. It'll take you to the Network Health page. Alternatively, you can view Health Events by tapping the Health tab at the bottom of the full Events list. (For more information on the events that Firewalla logs, see Network Events.)
You can also navigate to this list by tapping the Settings icon on your box's main page, and then tapping Events.
- Firewalla Gold / Purple / Orange can automatically test your ISP network using network pings and DNS queries. Your box can log WAN connectivity status changes using Events and will display a notification on the main screen of the Firewalla App. If your ISP is unstable, these events will help you debug or learn more about why the problem occurred.
- Firewalla Blue Plus is only able to generate Ethernet port connection events.
Event Details:
WAN disconnected events will display simple diagnostic results to help you determine what caused the disconnection. If you tap on any WAN disconnected event, you'll find a list of connectivity test history. With this, you can determine if the issue is related to your ISP connectivity or your DNS server.
- Ping tests and DNS tests are used for WAN Connectivity Tests. If one of the tests fails, your WAN is considered disconnected.
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If your ping test fails, your WAN may have been down at the time of the test. However, it is possible that your WAN was up.
- If your WAN was down when the ping test failed, it is likely an ISP issue. We recommend contacting your ISP for support.
- If your WAN was up when the ping test failed, try adjusting the test targets. For more info, see here.
Customize Connectivity Tests:
If you are in a unique environment and would like to change how these tests are done, go to the WAN Network detail page > scroll down > tap Test Target > tap Edit to change either Ping Test Targets or DNS Test Targets.
Ping Test Targets:
- Up to 3 Ping test targets are supported
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You can edit the Ping Test Count and Success Rate Threshold
The test will ping each target several times (Ping Test Count) on every test. If the success rate is lower than the Success Rate Threshold you've set, the test will be considered failed.
DNS Test Targets:
You can edit which domain is used for the test.
If the DNS server fails to resolve the target domain, the DNS test will be considered failed.
Comments
6 comments
would it be possible to:
extra credits:
3. allow people to share stats with firewalla and make them public categorized by ISP, by countries, etc... including speed and WAN disconnections to promote ISP's ranking and entice them to increase QoS.
Any update on this idea?
. tracking ISP events is wonderful, but these used to create alarms as well
. it would be nice to be notified of system events just like alarms
. people could customize their own box over time to mute the ones they don't want
Are there any guides about troubleshooting on Firewall Blue that does not have the screens described? I can connect to the box through ssh but would just like some guidance on what logs to look at etc.
Constantly my Firewalla is getting disconnected
Tap into the event and see what's going on. WAN connectivity tests is to test your WAN
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