Adding a new phone to manage an existing Firewalla

If you have access to the paired phone:

This pairing method can be used to have someone remotely pair to your Firewalla unit. 

Step 1. Allow Additional Pairing

• On the phone that's already paired with Firewalla, launch the Firewalla app, and tap on the Firewalla icon that you want to pair with
• On the top right corner, tap on the gear icon to bring up Settings
• Tap on the Advanced option 
• Go to the "Allow Additional Pairing" option, turn on Additional Pairing. 

Step 2. QR Code Pairing 

• Tap on the scan icon on the top left corner of the app main page to scan the QR code generated in Step 1
• Follow instructions to finish the pairing. 
• You can also email the QR code generated so the phone can be paired remotely.   There is a strict time window, or the QR code will expire. 

If you are having problems with this, please wait at least 15 min between the next try.  This will help the system flush out the MDNS entries which were used to check if your phone is on the same network as Firewalla.

If you don't have access to the paired phone anymore:

If you are using Firewalla Red, Blue, or Blue Plus, follow the steps below: 

1. Pull the power plug off Firewalla Box and reconnect it,
2. Wait 6-8 min, (not too long, or the pairing process will shut down)
3. Launch Firewalla App,
4. Tap the plus "+" icon, follow the initial pairing process to pair your phone with Firewalla. 

If you are using Firewalla Gold, follow the steps below: 

1. Make sure the Red Security Dongle is securely plugged into the USB port on the Firewalla Gold box,
2. Get close to the box,
3. Launch Firewalla App, make sure the Bluetooth on your phone is turned on,
4. Tap the plus "+" icon, follow the initial pairing process to pair your phone with Firewalla.

If you want to prevent additional pairing, please see this article https://help.firewalla.com/hc/en-us/articles/1500010488942