To install Firewalla Access Point 7, please consult our Firewalla Access Point 7 Installation Guide. 

If this guide does not help, please don't hesitate to email us at help@firewalla.com or use this link to create a support case, and our engineers will help you directly. 

Installation Issues

• During your first install, the Firewalla unit always updates to the latest and greatest. Due to this, your initial installation time can be 5-8 minutes per unit (maybe a little bit more, depending on the speed at which the image is downloaded to your device).
• When Mesh satellites come up, it may take a few minutes for them to adjust to optimal channels. Please be patient and wait for the status light to be blue.

1. Access Point not Found or Unreachable.

Check Connection

• Make sure that the power cable is correctly connected on both ends.
• If you're setting up the first or only Firewalla Access Point, connect it to the LAN port of the Firewalla box via an Ethernet cable.
  • LAN port means you have a Local Network created on that Ethernet port with no VLAN ID.
• If it's not the first Access Point, make sure it's near the phone you are using for the installation, and that Bluetooth is ON. Firewalla uses Bluetooth to discover the device.
• If the status light is blinking blue, wait for several minutes and try again.
• Power cycle the Access Point and try again.

The LED status on the front of the Access Point shows the current status: 

Reset the Access Point

• If the Access Point has been set up before, please make sure it is fully reset before setting it up again as new. Follow the steps here to reset your Access Point.

2. Firewalla Box Unreachable

• Check your box's connection: Make sure your Firewalla box is connected to the Internet.
• Check your phone's connection: Make sure your phone is connected to the Internet.
  If your phone is connected to your previous AP and it's no longer connected to the Firewalla Box, try switching to cellular data, or connecting to another Wi-Fi network that has internet access.

Reset Access Point to Factory Default

Reset from the App

1. Make sure the Access Point is powered on and connected to the Firewalla Box.
2. Open the Firewalla app, go to the box's main screen, and tap the Wi-Fi button -> Access Points.
3. Tap the Access Point you want to reset.
4. Scroll down to the bottom and tap Delete This Access Point.
5. The Access Point will be deleted from the box and reset to factory default.

Note: If the Access Point is not connected to the Box, deleting it from the app won't reset it to factory default. You'll need to manually reset the Access Point following the steps below: 

Reset via the Reset Button

1. Make sure the Access Point is powered on.
2. At the bottom of the Access Point, use a pin to press the reset button for at least 10 seconds (or wait until you see the LED start to blink red).
3. Wait for the reset to complete. It will reboot automatically and become ready for pairing.

4. Check light status during reset:

   Light	Status
   Blinking Blue	Reset Button Pressed
   Blinking Red	Resetting
   Lights Off (5s)	Reset Complete
   Solid Red	Booting up
   Blinking Blue	System Booting up
   Solid Blue	Normal
   Blinking White	Ready for Pairing

5.  After resetting using the reset button, delete the Access Point from the app: 

   1. Box's main screen -> Wi-Fi -> Access Points.
   2. Tap the Access Point that you manually reset.
   3. Scroll down and tap Delete This Access Point.