Purple Upload very slow problem
There are quite a numbers of report on Purple Upload slow (I have this problem since last fri), is there any resolution to it ?
https://www.reddit.com/r/firewalla/comments/whal9x/how_many_of_you_experienced_the_slow_upload_speed/
https://www.reddit.com/r/firewalla/comments/vakep2/odd_upload_behaviour/
https://www.reddit.com/r/firewalla/comments/wlovrj/purple_speed_test_something_isnt_right/
- notebook direct to ISP modem speedtest.net 200M dl and 20M up
- Notebook connect to firewalla purple, 200M dl and upload is below 1M
- Reboot, upload slow problem persisted
- switch to beta program 1.50.115 (1118), right after changed to beta, upload still slow below 1mbps
https://www.speedtest.net/result/13570157543
- internal speed test http://192.168.xx.xx:8833/ss/ around 900M-1000Mbpps (lan connection)
- Internet browsing response very slow/not responsing, WFH video call not working / very bad quality
I am WFH, need to fix this asap as it is impacting my work
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@Rich T.
I funded for two Firewalla Purples in Indiegogo back in July 20, 2021 and got them on January 27, 2022. One was for me and the other for my parent's house. I'm a heavy power user and I first started having the slow download issue around 6 months ago.
Firewalla team suggested me to do some stuff first such as switching to beta release. This didn't fix it. They asked me to enable remote help and give them the code so they can remotely fix it. They were indeed able to fix it for a while (about 3 months) but then I started having the same issue again and none I did fix it including firewalla tech trying to remote fix it again. They finally asked to send it back to them for a replacement. They were nice enough to cross-ship a brand new one to me and got it in about a week.
The new firewalla purple they sent me worked flawlessly right away after installing it to my network and transferring my settings. I'm using a firewalla gold plus now and have the purple they sent me as back-up. The firewalla purple on my parent's house is not having any issues up to the present (hopefully none in the future). I'm not sure if this is just bad luck on my side or if it's because of how much more network traffic goes through my firewalla purple compared to the other one. Seeing how many other firewalla purple owners having this same issue concerns me though. The two firewalla purples I got from Indiegogo came together so I'm assuming they're from the same batch. I ordered two and they came packaged together.
Hope this helps~ 🍻
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This is certainly frustrating. Took me forever to nail down the firewalla as the culprit because I've been so confident in its performance thus far. Opened a support ticket now and waiting for a response, hoping I don't have to replace the unit.
Was anyone else getting results from the app itself showing high upload throughput, but using the CLI or any connected device speeds between 1-10Mbps?
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@Stefan Nobbe,
Yes, it was happening to me: great internet speeds using the Firewalla app, but no upload speed using any other device.
Even stranger, I have an older wireless router that is capable of performing internet speed tests as well. I have this unit now set up as an AP on the LAN behind the Firewalla. When I was doing internet speed testing from the AP, it was also showing great performance. Very weird.
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My FWP has been working perfectly. Then out of no where, my upload speeds dropped significantly. I tried many of the things other above had tried (expect changing WAN link speed) and nothing worked. After 2 days of unusable internet (upload speeds of 0.02 Mbps) I decided to remove FWP and switch my cable modem back into router mode and connected it to my Eero mesh. Everything works (800 Mbps down/40 Mbps up).
I just opened a case with Firewalla (59511) and hope they can tell me how to fix this. I loved the product until now.
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I am experiencing a very similar problem, except on downloads. FWP, purchased Dec 19 from Firewalla
Test #1
PC to T862G modem - 247d / 12u 11ms
Test #2
PC to DD-WRT54 to T862 - 42d / 12u 15ms
Test 3
PC to FWP to T862 - 24d / 12u 84ms
Mobile to T862G modem - 69d 15ms
I've tried EVERYTHING, but with the FWP inline max down is 22 on a 200+ circuit. But FWP speed test shows 200+ consistently and speedtest PC to the FWP is nearly 100% of 1Gbps.
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My Firewalla Purple shipped end of Jan 21 and recently started having the issue in this thread - upload speed of 0.1Mbs for devices connected on LAN, while a speed test done directly on the purple has expected upload speeds.
I have a ticket open with support and have applied the 100Mbs port fix in the meantime so that the Internet is useable.
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In the last 5 days I'm experiencing the same issue. My FW Purple has been bought through indiegogo campaing. I've been in contact with my ISP (1gb line) as i initially thought the issue it's with them - But my PPPOe connection directly from the laptop has more than 700Mbs upload. Through firewalla is bellow 1.
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I just found this thread after struggling with a 0.2 Mbps upload for days. I WFH, so this was awful.
Anyhow, mine is #60841. Also, the command is listed wrong with a capital-S flag at the top of this thread - here's the correct command to drop the port speed and resolve the issue:
- sudo ethtool -s eth0 speed 100 duplex full autoneg on
If you want to re-enable the issue (for testing), same command but with the speed set to 1000.
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I purchased my Firewalla Purple last April through the Indiegogo campaign. I had the same problem and opened a ticket with Firewalla. After trying remote debugging, they had me ship them the old unit and sent me a brand new unit. I am very happy with the support and love Firewalla Purple, but now looking at so many other people experiencing this issue, I am not so confident about the quality of this product. What are the chances that this problem will not happen in the new unit in 6 to 8 months from now when the product is no longer under warranty? Firewalla didn't tell me if this was an early batch problem or anything like that, so I don't know what caused it to break all of the sudden after working flawlessly for 9 months. However, I am glad mine broke while it was still under warranty.
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Question about the discussion community - I get e-Mail when people post to this thread and sometimes the message is gone when I click "view the comment" - are they being removed, or is/can the user delete them? I got one for a post from 3/1 (14440960334739) that doesn't seem to exist anymore.
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When "Pending Approval" happens, it is likely the "forum" feel it is spam. This happens when a user posts to many threads (usually of the same content, or a link), or opens more cases than needed in a short duration (usually of the same text). Sometimes if the post has any bad /sensitive / porn / drugs / violence words, also will get this tag.
Since we get these a lot ... it is hard to get to all of them.
I just release yours and told our team to look after our spam folder more often
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I've been experiencing this for months - thought it was a Comcast problem but they actually turned up in person today and showed me the speeds were fine. My workaround for these months was to get a T-mobile home internet gateway and have that connect as primary thru the Purple's Wifi. No upload issues with that so I assumed Purple was fine and it was a cable modem/cable company issue.
After the comcast guy left I started to suspect the Purple, found the Reddit discussions and ended up here. Put a 10/100 switch between the cable modem and Purple WAN interface to force it to 10/100 and - like magic - my uploads speeds are no longer 0.01.
Ticket raised #61878......such a shame as up to this point I've been a super advocate for Firewalla. Hopefully their support comes thru quickly and keeps me singing their praises.
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> Is the internet speed test normal? if it is, then you are unlikely hitting the upload issue.
This was not my experience - the internet speed test run directly within the Firewalla app did not show an upload speed issue, but network traffic going via the lan port did have an issue - ie a speed test run on a device on the network would have very slow upload.
My device has been replaced by Firewalla support very quickly, which was great.
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