purple se connection problems

tl;dr: My firewalla stopped working yesterday.

I've been having periodic internet connection issues which always resolved themselves either on their own or after a cable modem reboot. I was on 400mbit service. I decided to ask for a new cable modem to see if it would help, and they talked me into 1gb service when they did the exchange. When I made the exchange they told me my signal levels were good. I forgot that my purple SE maxes out at 500mbit.

Yesterday the internet went down and I looked at the firewalla app and it turns out the internet has gone down for less than a minute 5-10 times per day for the last 7 days (or more, not sure). I started moving things around trying to connect to my cable modem to get to the status page (never got in) and when I gave up and reconnected everything, I still had no internet and couldn't get to the firewalla. I tried connecting just my access points to it, no dice. I kept rebooting things and would sometimes get a push message on my phone saying "Firewalla is back up!" and if I went into the app it would still not connect to the firewalla. Every once in a while I could get to the firewalla in the app for a little bit, but then I would lose it. And the whole time it had no internet access. I eventually gave up and connected my old (omada) router and got the internet back.

Could this be caused because of my 1gb network speed? Do I need to upgrade? If so, is there any kind of trade-in program? I've only had the purple SE for a year and a half.

If that's not the cause, does anyone know what else it could be? Is my purple SE broken?

I have a Spectrum E31T2V1 DOCSIS 3.1 cable modem feeding the purple SE set up as my router, which then feeds a managed switch and omada access points.

Thanks

Firewalla

May 28, 2026 15:41

Are you running the Purple SE in router mode? how are you connecting the purple SE and your wifi?

Next if you launch the firewalla app, tap on network and scroll to the bottom and run diagnostics, what errors/or no errors do you see?

Keith DeWeese

May 28, 2026 17:45

Router mode.

cable modem -> purple SE -> managed switch -> POE switch -> access points

I could only briefly get the firewalla app to run the diagnostics yesterday. It would generally try for a while then kick me back to the "cannot connect to firewalla" message. I probably tried it 15 times yesterday--once it came up with the top two sections populated but errors on the lower two (sorry, I don't recall what they are), and the last time it actually connected it showed values for all four, but I still had no internet, and quickly lost the connection to the firewalla again.

purple se connection problems

Comments

Didn't find what you were looking for?