No Internet
New Purple SE customer.
Issue: Some devices (randomly?) get "No Internet" issues. It can be either in the middle of the day, while connected moments before, or when first connecting after being away from the house.
Set up:
Xfinity modem -->
Purple SE -->
TP Link AX300 Bridge mode -->
AP7 -->
3 SSIDs
Two SSIDs are assigned to kids (with many restrictions) and we haven't noticed any issues, but being kids they might not notice even if they have issues. The third SSID has no (intentional?) restrictions, but has the issue, every few days. Some devices on the same SSID will continue working correctly, but others seem to drop internet connectivity (while staying connected to WiFi). One device is an up-to-date Chromebook and another is an up-to-date Pixel 7a.
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The most common problem may be related to DFS channels; see this article on how to disable it. If that doesn't work, there are a few more tips in the same article, link here https://help.firewalla.com/hc/en-us/articles/35673830268691-Firewalla-Access-Point-7-Troubleshooting-Guide#h_01JKC8T5PK1Y78037A6W2P9BR6
You should also use the WiFi-test (app icon) to test your network.
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Thank you both for the suggestions. I am using only 2.4 GHz, so I don't think DFS, MLO, and band steering are enabled, yet the problem persists.
I apologize, but I couldn't find a WiFi-test. I tested the speed and the network quality from the home screen Network Performance. Speed is slow (ha! I know) and 11ms latency and 0% packet loss. Is there something else I should be trying?
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WiFi Test should be a button on the main screen
Depending where you are, 2.4ghz tend to be very crowded, and can also be influenced by bluetooth devices, microwave and neighbors.
Try this
Tap on Wifi, tap top right button, and tap on optimize wifi experience and see if it pick a better channel.
If above doesn't work, may be good to open 5ghz channel, it is likely much more stable
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I wonder if the problem isn't the AP7, but the Purple. I have no problem connecting to the WiFi signal, but it says there is no internet. I am also having the issue with my ethernet connection, which does not go through the AP7.
Set up:
Xfinity modem -->
Purple SE -->
TP Link AX300 Bridge mode -->Desktop computer
The desktop computer says there is no Ethernet connection. But, I know the cable itself is connected because I can connect to the Bridge.I have not yet detected a pattern for when it does and doesn't find internet.
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Set up:
Xfinity modem -->
Purple SE -->
TP Link AX300 Bridge mode -->Desktop computer (Ethernet from Bridge)
& AP7 (Ethernet from Bridge)
Both WiFi and Ethernet devices have the issue intermittently. Sometimes only one device gets the "No internet" message, sometimes multiple device will have the issue, but not necessarily starting at the same time. Sometimes, it will switch from "Connected" to "No internet" while using the device. Sometimes it says "No internet" when first trying to connect. The issue happens on the WiFi devices intermittently, regardless of whether the desktop is powered on or not. -
If you want to isolate the issue, change the TPLink router to router mode (just for testing), and then see if you still have connectivity issues. We found some consumer routers are only capable of doing router mode and not very good at AP mode. (also, make sure you use the latest firmware)
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