No Internet

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Fig Newton

• April 13, 2026 20:47

New Purple SE customer.

Issue: Some devices (randomly?) get "No Internet" issues. It can be either in the middle of the day, while connected moments before, or when first connecting after being away from the house.

Set up: 
Xfinity modem -->
Purple SE -->
TP Link AX300 Bridge mode -->

AP7 -->

3 SSIDs

Two SSIDs are assigned to kids (with many restrictions) and we haven't noticed any issues, but being kids they might not notice even if they have issues. The third SSID has no (intentional?) restrictions, but has the issue, every few days. Some devices on the same SSID will continue working correctly, but others seem to drop internet connectivity (while staying connected to WiFi). One device is an up-to-date Chromebook and another is an up-to-date Pixel 7a.

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  Firewalla

  • April 13, 2026 20:57

  The most common problem may be related to DFS channels; see this article on how to disable it. If that doesn't work, there are a few more tips in the same article, link here https://help.firewalla.com/hc/en-us/articles/35673830268691-Firewalla-Access-Point-7-Troubleshooting-Guide#h_01JKC8T5PK1Y78037A6W2P9BR6

  You should also use the WiFi-test (app icon) to test your network. 

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  David Koppenhofer

  • April 13, 2026 23:23

  My network got more stable when I disabled DFS, MLO, and turned off band steering.

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  Fig Newton

  • April 14, 2026 00:25

  Thank you for the tips. I think I have 5 GHz turned off and am using only 2.4 GHz, but I will double check and try this solution.

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