jandy iqpump01 no wan

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digdah

• October 08, 2025 00:03

Ever since connecting my FW Purple I have not been able to get a WAN connection on this iqpum01 device.  It connects successfully to the AP, gets and IP and the LAN light lights up but no WAN connection and as a result, no connection to my app and sadly it is not running.  When I look at blocked flows there are none.  It is not quarantined.  There is 0 inbound/outbound traffic from this device although I do see the blue line popping up every 30 seconds or less.  Jandy has been no help when I asked where if anything needs to be allowed or if there is some traffic being blocked that I shouldn't for the connection to the "mothership" so I can complete the connection and get the WAN up.  Any suggestions?  DMZ?

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  Firewalla CM

  • October 08, 2025 00:38
  • Edited

  Hi there,

  1. Is it only the "iqpump01" device that has no internet connection?
  2. Do other devices have any issues connecting?
  3. Have you tried enabling "Emergency Access" on the device in the Firewalla app?

  For more tips you can try, see here: https://help.firewalla.com/hc/en-us/articles/360050255274-What-to-do-when-you-can-t-access-certain-websites

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  digdah

  • October 08, 2025 02:10

  So far as I can tell the iqpum01 is the only device that has no internet connection.

  No other devices are having issues. 

  I will try "Emergency Access" first thing in the morning for that device and check back. 

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  digdah

  • October 08, 2025 11:53

  I just activated "Emergency Access" and I have WAN!   I just need to figure out what is being blocked now so it is not so wide open.  

  Cheers !!

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