New AP7 install can't access certain android apps

Follow

SomeGuy (Ken Adams)

• August 20, 2025 17:15
• Edited

Hello, I'll try and describe this as best I can, but I just switched over to a pair of AP7 towers behind an existing firewalla gold. The old wifi is still connected to a different port on the FWG. There is a managed switch between these guys - I can draw up the diagram if it would help.

I'm running into an issue accessing certain things on my phone - I can go back to my old wifi and they work as expected. It works flawlessly on the old wifi.

The main issue is streaming iHeartRadio, the app seems to load but never plays music - if I drop off the wifi, I can start the music stream, but when the wifi re-joins, the music stops again.

I also have issue with Microsoft Rewards webpage (in chrome) just not working correctly. Then issue with an app called Hamalert.org (on this one I receive notifications, but when I go to the app it just circles the refresh icon and never loads.

The other thing we noticed is that when we share an image in google chat, it takes a LONG time to share the picture - it does upload eventually.

I've tried a bunch of changes including turning off the ingress firewall and emergency mode and I'm wondering what else I can try - maybe someone else has had this/similar issues and I'm missing something obvious.

Thank you!!

0

• 

  Firewalla CM

  • August 20, 2025 17:28

  Hi there,

  Since you've already tried Emergency Access, have you tried disabling DFS channels? (box main screen > Wi-Fi > Wi-Fi Settings > disable 5 GHz DFS Channels). 

  Also, try disabling Band Steering if it is enabled. 

  This doc has more troubleshooting details for AP7: https://help.firewalla.com/hc/en-us/articles/35673830268691-Firewalla-Access-Point-7-Troubleshooting-Guide

  Let me know if this helps. If not, feel free to raise a ticket with us, or I can create one for you.

  0

  Comment actions Permalink
• 

  SomeGuy (Ken Adams)

  • August 20, 2025 18:11
  • Edited

  I'll try this tonight when I get home - should I expect the changes to have immediate effect?  I took a look at the guide before posting here, but it didn't seem to be relevant since this issue seemed unique.

   

  0

  Comment actions Permalink
• 

  Firewalla CM

  • August 20, 2025 18:35

  Hi there,

  DFS changes might take some time to take effect. Band Steering changes should work immediately. 

  0

  Comment actions Permalink
• 

  SomeGuy (Ken Adams)

  • August 21, 2025 12:02

  Unfortunately this didn't help, please create a ticket to investigate further. 

  0

  Comment actions Permalink
• 

  CJ

  • August 21, 2025 13:43

  Hi “SomeGuy”. Let us know what the fix ends up being if you don’t mind.

  0

  Comment actions Permalink
• 

  Firewalla CM

  • August 21, 2025 15:43

  Hi SomeGuy (Ken Adams), 

  Thanks for letting me know. I've created a ticket for you, and our support team will follow up and take a look.

  0

  Comment actions Permalink
• 

  SomeGuy (Ken Adams)

  • August 27, 2025 12:30
  • Edited

  Hi CJ, disabling IPv6 on the WAN port resolved all of our issues - thanks Firewalla support!!

  0

  Comment actions Permalink
• 

  CJ

  • August 27, 2025 13:22

  Fantastic!

  0

  Comment actions Permalink
• 

  Gary Ellis

  • November 04, 2025 03:42

  Does that mean IPv6 is problematic if AP7 is in use? I trying to determine if AP7 is right for me - I do have IPv6 enabled on my Gold SE. Thanks!

  0

  Comment actions Permalink
• 

  FirewallaSupportDesk

  • November 04, 2025 06:28

  IPv6 should not be problematic with AP7 as we don't have other people report the same. Usually, disabling IPv6 is a general troubleshooting step, as some services just don't support/not working well with IPv6.

  0

  Comment actions Permalink
• 

  Gary Ellis

  • November 04, 2025 11:45

  Thank you very much.

  0

  Comment actions Permalink

Please sign in to leave a comment.