Firewalla goes offline
Firewalla has recently dropped offline twice. Only way to regain access is by unplugging the power, waiting 1 plus minutes and then replugging.
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@topher, send us help@firewalla.com a note if it happens again. We can look at it. In your case, does the box hang there? or it reboots itself?
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It hangs... i had to perform this morning, SSH console says current uptime only 10 hours. I will begin to document occurances and I'll ping you via help@firewalla.com as it it happens. Thank you
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@Ron @Colin, just created cases for you guys. We may need to access your box and see what's going on inside. When you see the case, please follow these instructions to give us support access.
https://help.firewalla.com/hc/en-us/articles/115004705654-Tutorial-Remote-support
Likely a memory related problem that caused a reboot that didn't finish.
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Ok,I sent the remote access screenshot to help@firewalla.com. Your instructions said to turn it off when done. I’m not sure if that means done sending the info to you or done allowing remote access.
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I have been documenting mine and seems Firewalla goes unresponsive every Sunday morning, between 6 to 8am EST. This past Sunday I had to unplug power 3 times to get it back online so am curious if your engineers discover the cause when remoting into the other devices reporting similar issue
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