Firewalla goes offline

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    Firewalla

    Fred, the reboot may happen in case of network stability.  Please double check the ethernet wires make sure they are securely connected. We can also go into the box and take a look.  I will create a case and you can give us access there.  

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    Topher

    Mine does the same every 7 to 10 days, i have to disconnect power for 10 seconds to fix

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    Firewalla

    @topher, send us help@firewalla.com a note if it happens again.  We can look at it.  In your case, does the box hang there? or it reboots itself?

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    Topher

    It hangs... i had to perform this morning, SSH console says current uptime only 10 hours. I will begin to document occurances and I'll ping you via  help@firewalla.com  as it it happens. Thank you

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    Firewalla

    Thanks @Topher

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    Colin A Rice

    I also have similar issues. I just pull the power to restart and refresh. 

     

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    Ron Brugger

    I have these same issues. I often have to pull the power to restart. It then works for a week or so and repeat.

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    Firewalla

    @Ron @Colin, just created cases for you guys.  We may need to access your box and see what's going on inside.   When you see the case, please follow these instructions to give us support access.

    https://help.firewalla.com/hc/en-us/articles/115004705654-Tutorial-Remote-support

    Likely a memory related problem that caused a reboot that didn't finish.  

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    Ron Brugger

    I will turn on access tonight when I get home to reset the power and gain access.

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    Firewalla

    @ron, no problem, sorry about the issue.  We will get our engineers look at.

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    Ron Brugger

    Ok,I sent the remote access screenshot to help@firewalla.com. Your instructions said to turn it off when done. I’m not sure if that means done sending the info to you or done allowing remote access. 

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    Topher

    I have been documenting mine and seems Firewalla goes unresponsive every Sunday morning, between 6 to 8am EST. This past Sunday I had to unplug power 3 times to get it back online so am curious if your engineers discover the cause when remoting into the other devices reporting similar issue

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    Firewalla

    Topher, it is a mystery as well.  Will open a ticket and see we can remote into your system and take a look.  thanks for letting us know.  

     

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