Wi-Fi clients cannot connect to internet

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Aviationdesign2020

• May 05, 2024 16:38
• Edited

Can anyone tell me what's wrong with the setup in the attached diagram that would prevent the wireless clients downstream of the Netgear mesh wi-fi to be unable to connect to the internet? The Firewalla iOS app seems to see all of them.

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  Firewalla

  • May 04, 2024 18:30

  Your netgear is in bridge mode? if they are, can you get on wifi? if you are on wifi, can you ping the firewalla? (your router gateway?)

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  Aviationdesign2020

  • May 04, 2024 19:40

  Hi and thanks for the reply.

  The XFi gateway from Comcast/Xfinity is *not* in bridge mode.

  The Firewalla is in bridge mode.

  I am trying to determine what mode the Netgear is in.

  Given this network arrangement, what *should* the modes be?

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  Firewalla

  • May 04, 2024 20:16

  You should be doing something like

  Xfinity (Bridge Mode) -> FW (Router mode) -> Netgears (Bridge Mode)

  More topic on this here https://help.firewalla.com/hc/en-us/articles/4411167832851-Firewalla-Router-Mode-Configuration-Guides

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  Aviationdesign2020

  • May 04, 2024 21:39
  • Edited

  I switched the FW to router mode but now the setup in iOS is hanging at "Verifying app access...". It's been there for 45 minutes now. It has intermittently prompted me that I don't have an internet connection and to switch to cellular. I have switched back and forth at least 5 times now, but it is still hung.

  Suggestions?

   

  By the way, the FW box is flashing blue twice with a pause between the set: B . B ... B . B ... B . B ...

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  Firewalla

  • May 04, 2024 23:35

  Two things you will need to watch out

  1. make sure you reboot the modem without anything plugged into it, and only plug the firewalla in after it is fully connected.

  2. make sure your phone has internet access during pairing. (you can connect to LTE if needed)

  If you can't fix it, please send help@firewalla.com an email, we will help you out. 

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  Aviationdesign2020

  • May 05, 2024 00:09

  I think I was able to get it. I disconnected the wireless AP and connected the phone to LTE, then paired and it worked.

  Connected the wireless AP (and set it up in AP mode).

  Thank you for the support!

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