Gold SE disconnects every 8-10 hours
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@Chad, I've created a case for you. The most common issue we found with this kind of problem is related to power. We will contact you through the case and see if we can get access to the logs.
There also may be occasions that the software may restart, and it is likely a easier fix.
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They couldn’t figure anything out?
I have to make sure I return it before my return window is closed.
Do you know of any other similar device? I am getting stationed in Spain and I like the versatility Firewalla seems to have with applying VPNs to only certain devices, ie streaming devices. -
Hi Keiry, I have created a ticket for you. We will follow up. We can extend your return period by 30 days (additional); please do not worry. The quality of the product is very important to us, and we will make sure it is fixed.
Also, the most common problems with reboots or hangs is related to the power source, please make sure you are using the firewalla power brick (or something that can output 3A current).
Our support usually will go through the logs + run diagnostics to ensure the system is running correctly first.
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I have a brand new Gold SE. I am upgrading from a Purple SE. In the last 6 days, I experience this same problem with the WAN and LAN ports no longer providing network connectivity about every 8 to 10 hours. I have begun to suspect the 3A USB C power brick, since I am using all the same components as I was using with the Purple SE except for that power brick. Are there any particular requirements for this adapter other than it be a 3 Amp output at 5V DC? I am thinking of trying either a 3A or 5A power supply from a Raspberry Pi 4B or 5 (respective to the Amp output). I can also always reuse the 3A adapter from the Purple SE.
If this is a known recurring issue for Gold SE users, are you checking your supplier for part non-compliance to spec? The adapters for the Purple SE and Gold SE are clearly not from the same manufacturer, even though they are rated as identical output specs.
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Hi also having issues with the gold plus. The port will disconnect for about 10 seconds randomly. All of the calls drop in the office and then come back up. I changed the cable, I thought it may be the fiber CPE, so I had that switched out, now it’s still happening. I’ve only had it 3 weeks, I love working with Firewalla’s, I’m hoping this issue gets resolved
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Hi @Visuth, there are many ways to have the box appear to be blocking traffic. The best way is to open a support ticket, and we will help you. (I have already opened one for you.) The problem can be complex things related to STP, or access points, or as simple as a configuration change, and sometimes, may be related to a software or kernel bug;
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Hi, I have better things to do with my time than to help you fix your product. Prior to Firewalla I had a PFSense up and running for over 7 years before I had problems with the hardware. I decided to go with Firewalla because I bought into the hype. I did not intend buy a device that is not a working item. I now have another PFSense with new hardware that has been up and running, without an issue, since I removed the defective Firewalla box. If you want to do the right thing and send me a working model I will try it again. The solution is in your hands.
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Hi Frank, sorry about the problem. Your old case was around 9 months ago, and since then, we have already had a few software fixes; if you want to try them out, please let me know.
At the moment, we are really not sure if the issue you are encountering June/2024 is related to hardware, software, or configuration, this is why our engineer asked you for support access, so they can better help you out.
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