Gold SE disconnects every 8-10 hours

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Rich Green

• March 22, 2024 16:51

Set up Gold SE as router, have only had for a little more than a week but it seems every 8-10 hours the firewall goes down. I have to unplug from power wait 30 seconds and plug back in. It’s not an issue with my isp. I can see the WAN is still up. Anyway to improve this?

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  Firewalla

  • February 26, 2025 18:18

  @Frank, yes it will update to the latest once you plugin. If you do encounter issues, please feel free to talk to our support; there are a lot of software running on your Gold units, and everyone network's different, our support is there to make sure you have a running box. 

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  Brendan Richter

  • April 29, 2025 20:18

  I am having very similar issues with a FWG SE I purchased in December i think it was. 

   

  https://help.firewalla.com/hc/en-us/community/posts/40784702044179-Bridged-Gold-Se-losing-static-IP-bringing-network-to-a-halt

   

   

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  Firewalla

  • April 29, 2025 22:27

  Brendan Richter just replied. Network disconnects can be triggered by many things. We will have to look at it case by case bases.  

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  Tyler Thompson

  • September 17, 2026 12:09

  This has just started happening to me as well

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  Firewalla

  • September 18, 2026 00:22

  Hi Tyler, when the problem happens, is it a LAN or WAN side issue? or both? 

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  Tyler Thompson

  • October 01, 2026 00:58

  Sorry for the delay. Both,nothing can access the internet, nor can I connect directly to the router. The lights are flashing but nothing can get through. Always have to hard unplug and reboot when it happens and it happens +/- 1 a week

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  Firewalla

  • October 01, 2026 04:11

  Hi Tyler, is the problem still happening? if you are, let me know, we can open a case for you.

  Also, when the Gold unit "nothing gets through," is your LAN up? 

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  Tyler Thompson

  • October 01, 2026 11:21

  Hi - yes, still happening and no, lan not up. Opened a case last night with same email.

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