Gold Plus VERY slow upload .1 MBps

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Michael Sweet

• April 05, 2023 17:22

Suddenly my upload speed has dropped to .1 MBps and my download speed randomly drops from 400MBps to <100

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  Firewalla

  • April 05, 2023 18:03

  Follow the guide here https://help.firewalla.com/hc/en-us/articles/360056875493-Speed-test-and-Speed-Optimization-on-Firewalla

  On the gold plus, check cables and check your Smart Queue settings. 

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  Michael Sweet

  • April 06, 2023 02:19

  These things did not help.

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  Firewalla

  • April 06, 2023 02:48

  Will you mind sharing some of the results of the test? Is your LAN performing? What are your test results on the WAN side? Also, was the speedtest 0.1Mbps from firewalla or from an internal device, via ethernet or via wifi? 

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  Michael Sweet

  • April 07, 2023 16:06

  LAN performing great,  the .1 is from firewalla using hardwire.

  I plugged same laptop directly into the cable modem and got 400 down and 5.2 up.   With Firewalla I get 220 down and .1 up.   This behavior seemed to start around the time of the last software update.

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  Firewalla

  • April 07, 2023 16:21

  The 0.1 is tested from your laptop via ethernet to Firewalla LAN to WAN side? If it is, tap on Smart Queue and see if you have any rules that may be limiting. (I assume you also checked cable ... and physical connections) If there no rules limiting anything, let me know, I will create a ticket and we may need to go inside the unit and see what's going on.

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  Michael Sweet

  • April 07, 2023 17:11

  I reset everything on the Firewalla and Modem and the issue has resolved.   No clue what happened.

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  Mina Abiskhiroon

  • October 21, 2024 18:43

  This is my 2ng Gold Pro box, both were built from scratch, still slow upload speed while on wifi.

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  Firewalla

  • October 21, 2024 18:48

  @Mina, which wifi are you using? Rebooted the unit? or contacted their support?

  Did you know we also have a nice wifi test tool that can help you out, see https://help.firewalla.com/hc/en-us/articles/360056875493-Speed-Tests-and-Speed-Optimization-with-Firewalla#h_01HCZC906P4M51HXW8E5AX1J3H

   

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  Mina Abiskhiroon

  • October 23, 2024 18:56

  It seems to be an issue with port 4, once moved to port 3 on the Gold Pro, I am getting the proper speed.

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  Firewalla

  • October 23, 2024 19:05

  Did you look at port 4 speed? is it negotiating 2.5G or 1G? also check the smart queue configuration, some people by mistake put 100mbit or 10mbit limit on WAN. 

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