QR Code Faded

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Craig Turner

• August 27, 2022 01:31

Hi,

I'm setting up a new home network. I went to install my Firewalla Blue and found that the QR Sticker had faded to the extent that it was unreadable by the camera. (I think the firewall had been left on a damp or sticky surface).

I had previously had the firewalla app installed on an older phone, but have changed my phone over, so now I cannot connect to the firewalla. Is there any other way of connecting to the device other than the QR Sticker?

Regards

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  Michael Bierman

  • August 27, 2022 07:53

  First, maybe try taking a photo and darkening it. That might be good enough. Then store that photo in a secure place like a password manager. 
  
  If nothing else works, you can contact Firewalla. 

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  Firewalla

  • August 27, 2022 16:12

  If you have access to the old phone, the license key is in the settings->about screen. You can use that. 

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  Craig Turner

  • August 27, 2022 22:17

  Hi,

  Thank you for the response. No, I don't have access to the old phone,

  Regards

  Craig

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  Firewalla

  • August 28, 2022 04:52

  If you don't, what you can do is send a photo of whatever is left to help@firewalla.com. If we can recover it, it will be free. If we have to dig into our manufacturing database, there will be a cost associated with that.

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  Just a statistic

  • November 12, 2025 22:50

  Like what kind of cost?

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  Firewalla

  • November 12, 2025 23:43

  You lost the sticker or not visible? if not visible, open a case, if we can scan the image and fix it, it will be free, if we need to dig into a database and track down your unit, there will be a fee. Support will tell you the fee

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  Just a statistic

  • November 12, 2025 23:49

  Im just paranoid and looked up the subject prior to a purchase of a used Gold Plus- though Im pretty confident everything will be ok. If there's no issue with the QR code then I'll make sure to take some photos and save them. If there is, knock on wood, then I will contact you guys. Now I'll have to save up for an AP 7 next. Thanks for your response.

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