Firewalla keeps on going offline

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Graham Berks

• July 02, 2022 08:56

Using app version 1.50

Am travelling at the moment and have a rather average internet connection.

But something seems up with the purple. It connects and works but then regular just goes offline with a red flashing light. Perhaps it's lost it's WAN connection but the purple just goes offline and I have to power cycle the device to get it back.

 

Any ideas ?

 

Thanks

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  Firewalla

  • July 02, 2022 16:01

  The red light usually means the WAN side is down. What you can do is connect to the LAN and just ping 1.1.1.1 to test it.

  How are you connecting to the WAN side? is it WiFi? In the new 1.50, there is a compatibility mode under the wifi settings, you can try that

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  Graham Berks

  • July 03, 2022 08:43

  It’s in WISP mode

  When flashing red the LAN Wi-Fi is not advertised to join.

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  Firewalla

  • July 03, 2022 21:07

  I created a ticket and please send us the logs

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  djr13990

  • July 13, 2022 13:12

  I'm having the same issue.  I have to restart the purple to get it to advertise the LAN.  I'm also traveling right now.

  The other issue is when using a captive portal.  It will work the first time, but my hotel requires a login every 24 hours.  I usually have to go into the purple and edit and save, then I have to forget the network on a device and rejoin to get the portal to log back in.  It would be great if the firewalla app allowed you to do the captive portal instead of having to always use another device.

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  Firewalla

  • July 13, 2022 16:43

  Will the captive portal popup again after 24 hours? if you connected to the purple wifi, it should reflect that to you. (unless you turn on DoH)

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  djr13990

  • July 14, 2022 10:52

  I have to forget the wireless network and rejoin for that captive portal to pop back up. I do not have DOH on. 

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  Firewalla

  • July 14, 2022 17:03

  This is fairly strange, the hotel is forcing you to leave the room and come back :)

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