Firewalla Gold Plus – Configuration Backup and Disaster Recovery Questions

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Anthony Domagas

• October 23, 2026 00:27

Hi Firewalla Support Team,

I upgraded from a Firewalla Gold to a Firewalla Gold Plus back in April 2026 and successfully migrated my configuration from the old Firewalla Gold to the new Gold Plus.

Recently, I was reviewing the disaster recovery process in case my current Firewalla Gold Plus fails and needs to be replaced.

I followed the migration procedure outlined in your documentation:

https://help.firewalla.com/hc/en-us/articles/21494630011923--Manage-Your-Firewalla-Migration-Recovery-and-Pairing-with-a-new-phone-Newsletter-Aug-16-2023

However, when I navigate to Migrate from Other Box, the only device listed is my old Firewalla Gold, with a date of April 21, 2026, at 6:50 AM, which is when I originally migrated to the Gold Plus.

My current Firewalla Gold Plus does not appear in the list. Please see the attached screenshot.

I have a few questions:

1. Why does the migration screen only show my old Firewalla Gold instead of my current Firewalla Gold Plus?

2. Is the configuration of my current Firewalla Gold Plus automatically backed up and available for recovery?

3. Is there a way to manually create a new backup of my current Firewalla Gold Plus configuration?

4. If my Gold Plus fails completely, can I restore its latest configuration to a replacement Firewalla without having access to the failed device?

5. Since I also have a Firewalla MSP account, is there an option to create, manage, or restore configuration backups through MSP?

6. How can I verify that my current Gold Plus configuration is properly backed up and available for disaster recovery?

My main concern is ensuring that I can restore the most recent configuration from my Firewalla Gold Plus, rather than the older configuration from my Firewalla Gold that was migrated back in April.

I would appreciate your guidance on the recommended backup and disaster recovery process.

Thank you for your assistance.

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  FirewallaSupportDesk

  • October 23, 2026 01:23

  The "Migrate from Other Box" list on your Gold Plus shows other boxes you can copy data from into the current box, so your Gold Plus will not appear in its own list. 

  Your Gold Plus configuration is kept with its pairing in the Firewalla app, and it is updated each time the app connects to the box and syncs. To make sure the backup has your latest changes, open the Gold Plus in the app and refresh its main page. There is no separate manual backup, and MSP does not currently offer a backup or restore option.

  If your Gold Plus ever fails and is replaced, the restore happens during setup of the new unit: on the Set Up Firewalla page, choose Replace or Restore and select your Gold Plus. This brings back network settings, devices seen within the past 7 days, rules and features, and the failed box does not need to be running. Please do not unpair the failed Gold Plus from the app before restoring, as that entry is what the restore reads from. Details: https://help.firewalla.com/hc/en-us/articles/360015356093-How-do-I-migrate-data-from-one-Firewalla-Box-to-another

  A few things are not restored and are worth noting down: OpenVPN server configuration, past alarms and flows, usage and speed test history, MSP-related settings (the new box needs to be re-added to MSP), and any containers or privately installed packages.

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