Firewalla fulfillment

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Boatguy

• August 21, 2026 00:33
• Edited

I ordered two AP7s on Monday. The order status says it will deliver tomorrow, the 21st, Customer "success" tells me the product has shipped, the tracking information says the USPS had not received the product. My credit card has been charged.

There is no phone number or other contact information for Firewalla, beyond "help@firewalla" which clearly does not actually know what's happening with product fulfillment.

Does anybody know a way to reach this company and find out what happened to my order now that they have my money?

 

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  FirewallaSupportDesk

  • August 21, 2026 01:22

  I created a ticket for you. We will have our operation team take a look and follow up with you. 

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  Customer Success

  • August 21, 2026 16:28

  Hi,

  As mentioned, USPS sometimes takes a few days to process the package and provide an estimated delivery date. The tracking for your order showed an update today and your order is expected to be delivered today. Details have been provided in your case.

  Thank you.

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