locked out of gold pro

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Lex Mangin

• June 17, 2026 19:27
• Edited

I lost wan connectivity while trying to switch the Firewalla from being behind my CenturyLink Modem (static internal WAN IP config - all was working fine) to PPPoE direct connect to CenturyLink. When the device boots, I get red light, one beep, blue light, one beep, then blinking red (network down). I can still direct connect to one of the LAN ports and get an internal LAN IP via Gold Pro DHCP, but of course, web management interface not available on Gateway IP. I can never get bluetooth to work anymore, so can't connect via iPhone app. Can't connect to console via SSH (can't access to web management interface to get the password for pi. So, basically locked out of the device, so not able to reconfigure WAN interface. It took me two days to get all my Wifi devices/iot etc connected via GoldPro/AP7, so reseting the device is not an option I'm looking for. WHY WON'T BLUETOOTH CONNECTIVY WORK. This is insane to get completely locked out this way!!!!

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  Lex Mangin

  • June 17, 2026 19:40

  Actually, since the Firewalla Gold Pro and the AP7 are separate devices, if I reset the Gold pro, I assume all the wifi configuration for the AP7 is preserved, and will work just fine, even after reset of the Gold pro? Is that correct?

   

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  Firewalla

  • June 17, 2026 20:21

  You can move physically close to the Gold unit, launch the firewalla app, tap on the network button and then you can change configurations. (or tap on diagnostics on the bottom, to have the system test out the configuration)

   

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  Lex Mangin

  • June 17, 2026 21:28

  Hi, thanks, between your reply above and the info I received via email, I was able to workout the correct menu options to get to the network configuration. I'm all set now, connected to CenturyLink and stable inet connection. Only bug on my end still is mobile app locked in a cycle of continuous connected, not connected, connected, not connected. I am able to connect to the online portal fine and it shows a stable connection. So, maybe something needs to be reset on the mobile app?

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  Lex Mangin

  • June 17, 2026 21:29

  nevermind, mobile app finally stabilised as well. 

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