stats and reports seem to have stopped working

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Harley Carter

• March 28, 2022 13:43
• Edited

I have a Firewalla Purple which has been running perfectly since i first installed it

I've noticed that the dashboards and usage stats seem to have stopped working a few days ago and can't seem to work out why. This is the same on both the app and web versions

I am still getting alerts and the live throughput on the app is working

Any clues?

 

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  Firewalla

  • March 28, 2022 16:29

  Do you see flows or the flow graph on the main screen of your firewalla? for example, can you look at the blocked flows and see them blocked? 

  I want to see if this is just a web interface or an app side problem first

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  Harley Carter

  • March 28, 2022 17:51

  In the app it shows 0 flows and 0 blocked. When i drill through to see the detail it still shows no data

  

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  Harley Carter

  • March 31, 2022 18:51

  Any update here or any further information that can help?

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  Firewalla

  • March 31, 2022 20:45

  Hi, I have create a ticket for you, we may need to look inside your box

   

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  Harley Carter

  • March 31, 2022 21:16

  No problem. Just let me know anything you need. i have done nothing with it since the issue (not restarted or anything like that) as really wanted to give a chance to find what's causing it

   

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  James Johnson

  • April 27, 2022 18:35

  The same thing has happened several times on my device now as well.  I'm running a gold.

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  Harley Carter

  • May 21, 2022 21:32

  Same thing has happened again. Last time in the support case they said that the monitoring service had stopped and they restarted it.

  Is there a way of me to check this myself? Obviously i'd rather know why it is happening and make sure it doesn't.....

   

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  Firewalla

  • May 22, 2022 00:01

  @harley, let me create a ticket for you. will follow up

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