Firewalla Gold Plus in Bridge Mode - This is a brand-new [replacement] Wi-Fi SD USB device that, when plug in, has not been detected in either of the 2 USB ports. I spent 4 hours using AI to try to trouble shoot and resolve the issue, unsuccessfully.

Is there a simple test I can run to demonstrate the USB controller is functioning correctly?
Is there a simple test I can run to demonstrate the OS is operating correctly?
I could not connect to the box using Edge, URL https://168.192.1.XX:8833
The App is version 1.68 (89)
Beta Program is ON
Firewalla Box Version 1.982
Last Update 4th March 2026

Concise Technical Summary for Firewalla Support

My Firewalla Gold Plus is failing to start key subsystems even after a full OS recovery.

Symptoms:

• Local Web UI on port 8833 never opens (timeout).

• CPU load and Memory metrics missing in System page.

• USB subsystem does not initialize; Wi‑Fi SD not detected.

• Before recovery: no uptime/CPU/memory/version.

• After recovery: uptime + version appear, but CPU/memory still missing and UI daemon never starts.

Steps already completed:

• Unpaired device from app.

• Entered recovery mode via reset‑button boot.

• Performed full “Reset to Factory Defaults” using Hardware Troubleshooting.

• OS reinstalled successfully (version 1.982).

• Re‑paired device and verified clean boot.

Conclusion: Because the OS boots cleanly but hardware monitoring, USB subsystem, and the Local Web UI daemon still fail to start, this appears to be a hardware‑level internal bus/USB controller failure? or maybe NOT.