MyFirewalla Retirement.... just an MSP upsell scheme?
I think before you start forcing people onto MSP you should at least give them the ability to fully manage their box before trying to upsell them on other stuff. We have another product in our home network that also does a lot of what our Firewallas do and there is full access to do everything not only from the web browser interface, but even to do it locally.
I shouldn't need to pay a subscription for anything to be able to do what my phone app can do in a web browser, no to mention some tasks would be just plain easier for a user to do through a computer; and the myfirewalla interface has been lacking in functionality for a long time now.
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MSP was created to manage security and store flows for future analytics. It was never meant to be (although ... it is becoming) a single box configuration interface. At $3 per month, I assume this is really something that affordable, and at the same time helps us pay AWS. Plus, you get some awesome data analytics.
Many of you wanted 2FA for the old my.firewalla, the only way for a 'free' 2fa is go through the msp. (yes ... with aws a simple thing like 2fa cost money).
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This addressed none of my points, just looks like a justification.
You're selling a security and management device that has 50% or more of its functionality / configuration options locked behind the user needing to do it clumsily on a phone. I was happy enough with MyFirewalla as a hopefully temporary thing, although the login process was a bit annoying, but overall I put up with it because you were at least slowly adding functionality to it, and I expected at some point it would become a fully useable interface that could do everything the phone could do.It's garbage, man. These are products that start a $269 and only go up in price, it's not too much to expect a fully functional interface that I don't have to squint at or fat finger on a phone to use. A cheap home router has more a more accessible interface than this.
Just sell people the subscription if they want the 2FA, there's no reason I need to pay to be able to manage my Networks, VPN Client Profiles, and look at Events/Network performance on a desktop.
Thanks.
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my.firewalla.com -> MSP Lite with 2FA is free ... there is no additional cost to it. This MSP Lite (my.firewalla.com) is still a proxy service and has no memory, so its capabilities are limited. (also per request from our users, who doesn't want stored data in cloud)
The subscription is for MSP + extra flow storage (starting $3 per month) (This service has memory and can process data in parallel with your firewalla) We can't make this any cheaper, since aws is not free
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My concern isn't 2FA or the price of an extra service like -that-. It's that you are stopping development of my.firewalla.com and moving customers to the MSP, which has functionality that any home user would expect to be basic and included for any device of this class, locked behind a paywall even though that functionality is already included in the phone app. You have taken what USED to be standard functionality and actually tried to reverse the business model, wherein people would actually pay extra for a mobile access to manage things.
if you're going to be willingly obtuse to the points I am making than I am just not going to purchase anymore products from you.
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