MyFirewalla Retirement.... just an MSP upsell scheme?

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ZB01

• March 25, 2026 04:54

I think before you start forcing people onto MSP you should at least give them the ability to fully manage their box before trying to upsell them on other stuff.   We have another product in our home network that also does a lot of what our Firewallas do and there is full access to do everything not only from the web browser interface, but even to do it locally.

I shouldn't need to pay a subscription for anything to be able to do what my phone app can do in a web browser, no to mention some tasks would be just plain easier for a user to do through a computer; and the myfirewalla  interface has been lacking in functionality for a long time now.

 

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  Firewalla

  • March 25, 2026 05:01
  • Edited

  MSP was created to manage security and store flows for future analytics. It was never meant to be (although ... it is becoming) a single box configuration interface. At $3 per month, I assume this is really something that affordable, and at the same time helps us pay AWS. Plus, you get some awesome data analytics. 

  Many of you wanted 2FA for the old my.firewalla, the only way for a 'free' 2fa is go through the msp. (yes ... with aws a simple thing like 2fa cost money).  

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  ZB01

  • March 25, 2026 06:17

  This addressed none of my points,  just looks like a justification.

  
  You're selling a security and management device that has 50% or more of its functionality / configuration options locked behind the user needing to do it clumsily on a phone.   I was happy enough with MyFirewalla as a hopefully temporary thing, although the login process was a bit annoying,  but overall I put up with it because you were at least slowly adding functionality to it,  and I expected at some point it would become a fully useable interface that could do everything the phone could do.

   It's garbage, man.  These are products that start a $269 and only go up in price, it's not too much to expect a fully functional interface that I don't have to squint at or fat finger on a phone to use.  A cheap home router has more a more accessible interface than this.

  Just sell people the subscription if they want the 2FA, there's no reason I need to pay to be able to manage my Networks, VPN Client Profiles, and look at Events/Network performance on a desktop.

   

  Thanks.

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