Firewalla Gold Crashes daily
Hello, I have a firewalla gold, it crashes daily where i have to go down and completely discount it from power and reconnect. it will work again for about another 20-24hrs.
i have a home server running PLEX. From what I research this may be causing the problem, i tried a few different settings to address this but anything i did only made it worst, so not sure what to do.
Please help.
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Sorry about the problem. May I know if this is Gold? Gold SE? Gold Plus? or Gold Pro?
The most common problem related to this is related using the wrong power supply, or power related issues. Please double check this first.
I assume before you power cycle the unit, your LAN also is not connecting? (Meaning, you can't even ping the firewalla box?)
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I’m having a similar problem, but it happens about once a week instead of once a day. No outbound Internet, no management from the mobile app, though internal traffic across VLANs does seem to work. Recovers after power cycle. Problem seemed to start with the 1.980 firmware but at a slower rate, happening between two weeks to a month. Seems to happen more frequently with 1.981.
Have a standard Firewalla Gold. Definitely using the original included power supply.
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If your VLAN network is still up and running, something is wrong with your WAN. Try some of the tips here https://help.firewalla.com/hc/en-us/articles/360053534593-How-do-I-debug-network-connectivity-issues
And focus on the WAN side, including cable, your ISP
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Again…not the WAN. Found some proof in the traffic flow logs. The issue started round 6:24am, prior to that the flow logs show both outbound traffic from my LAN/other VLANs network and inbound blocks from nasty places around the Internet. After 6:24am the logs only show the inbound blocks from the Internet…until I rebooted the Firewalla Gold around 10am and outbound and inbound flows appear in the logs. The logs show WAN was working for the whole time but not passing outbound traffic.
I checked the Linux Syslog and it appears that Zeek was logging problems connecting to interfaces during the time of the problem but those errors stopped appearing in the logs after the reboot.
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Let me create a ticket for you, if you can, please attach the logs to us, we can take a look. In general, if you are seen flows, the network is active, and firewalla is active. What we need to do is to identify if the issue is the ISP, rules, or on the LAN side.
This is a good article to reference https://help.firewalla.com/hc/en-us/articles/360053534593-How-do-I-debug-network-connectivity-issues
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Anantha Dommeti If you haven't try a new power supply, please do, as a common reason for rebooting is power supply issue. If you completely rule out power supply issue and it still happens, reach out to help@firewalla.com or let me know and we can open a ticket for you.
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