WAN failover works but no internet
I have a Gold Plus with multi WAN set up in failover mode. Comcast hardwired as primary ISP and Verizon 5G Jetpack hotspot as backup. When comcast goes down, the failover occurs quickly. My site-to-site vpn also reconnects right away. While it all seems healthy, none of the devices on the LAN behind the Gold plus have access to the internet.
If I point a device directly to the jetpacks wifi, it has internet access without issue.
I have just enough knowledge to be dangerous here. It seems like the backup WAN is setup correctly as the failover and the VPN connection have no issue.
Any thoughts are greatly appreciated!
Thanks.
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Some additional information. While in the state where the failover to the standby WAN I attempted to ping 8.8.8.8 and 1.1.1.1. Both were unreachable. Of course, once I reconnected to primary WAN, everything automatically switched back and I could ping both addresses. I wanted to rule out the possibility of a DNS issue.
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They are not blocked on the standby WAN. I can connect directly to the hotspot and ping these ip addresses without issue.
Let's get back to the issue here. The failover seems to have some sort of bug and is not routing internet traffic to the WAN when it fails over to the standby (see the first post). This seems to have been confirmed by your request that I manually route to the standby WAN. This test worked which would seem to confirm that there is something broken when the failover occurs. Seems to me that this is an issue with the gold plus.
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Tap your "route" button and see if there's anything that's routed to the primary WAN. If you have a VPN client feature to route traffic, turn it off temporarily and see if traffic gets routed or not.
After checking both of above, you can use this to open a case https://help.firewalla.com/hc/en-us/requests/new
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