Youtube enforces restricted mode

Comments

14 comments

  • Avatar
    Firewalla

    Do you mean when you turn off safe search, with ad block on, youtube is still in "safe mode"? This shouldn't happen. When you did the test, did you flush the DNS? (turn off  then turn on wifi will do that)

    0
    Comment actions Permalink
  • Avatar
    Mark W Abbott

    Good question. I've had safe search turned off my my machines for a month or so. ad block is on. The router gets restarted periodically. I'll try toggling the wifi and confirm behaviour.

    It would be nice to give YouTube a way through with safe search on if that ends up being the culprit.

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    Do you have other type of controls? like custom DNS? or youtube level controls?

    0
    Comment actions Permalink
  • Avatar
    Mark W Abbott

    Nope, no custom DNS and YouTube is not restricted for my machines with the built in filters and controls

    0
    Comment actions Permalink
  • Avatar
    Mark W Abbott

    It is worth noting I use an ORBI mesh behind the firewalla.  This is what gets the wireless to the house.   I reset both the ORBI an the Firewalla.  Upload reloading the youtube tab, it started off in restricted mode.  Oddly enough, after watching a few videos, it toggled off.  Comments were available.  So far it has stayed off.  I'll give it a bit and update if things change

    0
    Comment actions Permalink
  • Avatar
    Mark W Abbott

    it just took one more video and the restricted mode turned back on.

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    Are you using any other DNS services beyond firewalla? It is definitly pretty odd that. You didn't set up SafeSearch and are still getting SafeSearch. 

    Is your orbi mesh running in pure AP mode? 

     

    0
    Comment actions Permalink
  • Avatar
    Mark W Abbott

    Yes, the ORBI is in AP mode.  It provides the wireless mesh and nothing else.  No other DNS services, the Firewalla is my firewall and gateway.  I'm not sure if safesearch is being trigger somehow, or if it's just youtube being difficult.  I have 6 groups and 2 users.  Safesearch is enabled on some and not on others. My computers and devices are in the 'AlwaysOn' group that has the least restrictions.  

    0
    Comment actions Permalink
  • Avatar
    FirewallaSupportDesk

    Hi, we've created a ticket for you so we can discuss more details and troubleshoot there. Please look out for your inbox. 

    0
    Comment actions Permalink
  • Avatar
    Phil

    I’m also having the same issue with YouTube turning on restricted mode due to my Firewalla. However, I don’t have any restrictions on the subnet or group in the Firewalla for the TV that is playing YouTube and it is on its own vlan that is isolated from the rest of the network connecting through the AP7.

    0
    Comment actions Permalink
  • Avatar
    FirewallaSupportDesk

    Have you enabled Safe Search on your Firewalla? This could result YouTube be on restricted mode when behind Firewalla. 

    0
    Comment actions Permalink
  • Avatar
    Phil

    Safe search is enabled on the firewalla but it is not selected for that specific subnet, group, or device, as mentioned above with no restrictions. It seems that the firewalla is applying safe search to devices for which it should not be applied.

    0
    Comment actions Permalink
  • Avatar
    Phil

    Incidentally, I completely turned off safe search and family protect and the video was still blocked from youtube.

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    It may take sometimes for safe search to timeout or your app to switch to different mode. Please wait. 

    If you still can't see certain videos, check your youtube settings. 

    0
    Comment actions Permalink

Please sign in to leave a comment.