Dropped IoT Device Sessions

Hello,

I have 3 Wifi enabled AWAIR Glow C devices (measure air quality) that previously had no problems for years until I switched to the Firewalla Gold from a previous linux firewall. I'm using a Netgear Orbi mesh system (base and satellite).

The problem is that if I reboot them, they connect fine; but then in a variable amount of time (minutes, or hours) they appear offline to both the Firewalla and the website that they report back to. I also have a humidifier from Honeywell that is experiencing the same problem, though nowhere near as often as the AWAIR devices.

Any ideas? Is the session being dropped and needs to be extended somehow? Or is it the intrusion detection making them go offline (someone had mentioned that in a previous thread)? I've thought about disabling the intrusion detection, but I actually want this feature to keep an eye on my IoT devices.

Not sure how to diagnose this. I'm fluent in networking and linux if anyone has any ideas. I have no interface into the AWAIR devices, and their support team was useless.

Thanks.

Firewalla

October 22, 2021 16:43

Do you know if these AWAIR glow devices operating at 2.4ghz? Is your orbi mesh running in AP mode? (We've seen problems with Orbi with the roomba).

See if this can help or not https://www.reddit.com/r/firewalla/comments/p5niuk/solved_firewalla_orbi_and_irobot_roomba_s9_follow/

JFi

October 22, 2021 17:03

Strangely the AWAIR does not show up in the orbi list of connected devices. I'm assuming it's 2.4... I just tried rebooting it, it reported measurements to their website and my phone app, however orbi doesn't show it, and firewalla shows it as connected, but 0 bytes transferred. I know about the 2.4/5ghz problem with orbi as I had it with some Ring devices (since fixed).

The reason I'm blaming the Firewalla is that these devices have never had any issues with orbi in the 2+ years that I've been using them. I've only had my Firewalla since July, and the problem started immediately when I installed it.

Thanks for the help, I appreciate it.

Dropped IoT Device Sessions

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