Device can't be found after monitoring disabled for some time

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Nathan

• July 28, 2021 20:50

Firewalla Red (1.9721) using the app version 1.47.7.

I turned off monitoring for a laptop a little over a week ago. Now I want to turn it back on, but it isn't in my device list even though I have been actively using the laptop. Aside from resetting the firewalla, does anyone know of a way to fix this?

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  Firewalla

  • July 29, 2021 01:54
  • Edited

  You do not need to reset the firewalla. Try tap on devices, and then search the device by its MAC or IP address. Sometimes the name of the device may change ...

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  Nathan

  • July 29, 2021 03:54

  No, I searched for the device based on the hostname, IP and MAC. It is not in the list. I have also confirmed all devices are on the same network. Is there a way to force the Firewalla to search for a MAC/IP? Or search the whole network for devices? My Devices list seems to have gone down from 21 to 18. They all seem to be devices that I disabled monitoring on. 

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  Support

  • July 29, 2021 07:32

  Hi Nathan,

  I've created a support case for you. Our engineer will follow up with you on this issue.

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