Device can't be found after monitoring disabled for some time

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3 comments

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    Firewalla

    You do not need to reset the firewalla. Try tap on devices, and then search the device by its MAC or IP address. Sometimes the name of the device may change ...

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    Nathan

    No, I searched for the device based on the hostname, IP and MAC. It is not in the list. I have also confirmed all devices are on the same network. Is there a way to force the Firewalla to search for a MAC/IP? Or search the whole network for devices? My Devices list seems to have gone down from 21 to 18. They all seem to be devices that I disabled monitoring on. 

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    Support

    Hi Nathan,

    I've created a support case for you. Our engineer will follow up with you on this issue.

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