10 Rules

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Richard Windmann

• January 27, 2025 16:29

Greetings,

I just bought a Purple, love it. But it will not allow me to add more than 10 rules?

Is there any solution for this issue?

Thanks you!

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  Firewalla

  • January 27, 2025 16:43

  There is no such limit ... can you paste the error screen?

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  Richard Windmann

  • January 27, 2025 19:36

  

  I can see now that the 10 rule error message is specific to regions. I need to block more regions. Is there a way to pu tthe regions I want in a group and add it as only one rule instead of 10?

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  Firewalla

  • January 27, 2025 21:06

  This is the purple's limitation. It can only block 10 regions. 

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  Richard Windmann

  • January 27, 2025 22:29

  Well, it should have said that in the adverstising. Where's the list of limitations? 

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  Firewalla

  • January 27, 2025 23:10

  Go to the product page https://firewalla.com/collections/firewalla-products/products/firewalla-purple

  and scroll down, see the geoip filtering

  

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  Richard Windmann

  • January 28, 2025 00:01

  

  Says nothing about limitations. I either want my money back wi the return, or a return with a credit on whatever device you see that has o limitations.

   

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  Richard Windmann

  • January 28, 2025 00:02

  Sorry, that should have said "A return with a credit on whatever device you have that has no GEO (or any other) feature limitation,

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  Firewalla

  • January 28, 2025 00:13

   

  We do have a 30-day money-back guarantee. If you are within this limit, please contact our support help@firewalla.com, they can start the return process. 

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