Blue causes unusable network speeds
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Need more information:
1. What is your router? have you looked at https://firwealla.com/compatibility there are lots of tips there
2. What mode are you running firewalla in?
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Same problem, if device is monitored by Blue internet traffic, mainly page resolution, comes to a halt and pages time out. If I disable monitoring within a few seconds the device runs as expected. One monitoring is re-enabled it might run fine for a few days before pages begin timing out again.
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Most of the slowdowns are related to compatibility or monitoring of certain network elements. (For example, monitoring mesh nodes, or extenders). The compatibility issue is related to how the router software interacts with simple mode.
But in most cases, change to DHCP mode will solve the problem. DHCP mode doesn't rely on arp spoofing, so it will not run into compatibility issues;
https://firewalla.com/compatibility please see this for your router and see if there is anything needs to be changed to be compatible with simple mode.
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@robert, the experimental simple mode is a few known fixes ontop of the simple mode. It may not always work perfectly.
The AC1900, check and see if you can turn off DHCP server on it, if you can the DHCP mode is a perfect mode for you.
Posting from https://help.firewalla.com/hc/en-us/articles/115004292514-How-does-Firewalla-Intercept-Traffic
Which Mode To Use
We made this chart which ranks the different modes in terms of installation, compatibility, and performance.
For example, the simple mode is the most simple way to install, but its performance is ranked the least of the 3 modes. This mode is not compatible with all routers. (https://firewalla.com/compatibility)
Router mode is compatible with pretty much anything, but it will require you to physically replace your existing router. And it is the best performing model. This mode is recommended for the Gold.
Note: the performance difference usually is not detectable during bandwidth tests.
Simple Mode DHCP Mode Router Mode Firewalla Red Yes Yes Firewalla Blue Yes Yes Firewalla Gold Yes Yes Yes Requires wiring changes No No Yes (replace your router) Simple Install (ranking) #1 #2 #3 Compatibility (ranking) #3 #2 #1 Performance (ranking) #3 #2 #1 VPN Client Overlay Only Yes Yes -
I've been working with support for two weeks. I've tried every permutation, and my router supports all of the possible configurations. At this point:
1. Despite the blue+ MAC address showing for all of my devices, meaning it is handling the traffic, it is not blocking anything that the rules are set to block.
2. It causes 3% packet loss for any device it is monitoring
3. When it is monitoring a device, it takes my internet speeds from 420Mbps to 100Mbps.
In short, the blue+ has made my network unstable, slow, and it DOES NOT EVEN DO THE THING IT IS SUPPOSED TO DO.
I've spent over 2 weeks with support troubleshooting this issue, trying every permutation, and the product DOES NOT WORK. I'm trying to get them to send me a Gold so I can see if that fixes the issues. If it does, I'll pay the difference and return the blue+, but I'm tired of being a beta tester.
Cole.
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