Regular Dropouts Over VoIP Device
My Panasonic KX-TGP500 SIP DECT Phone System has been experiencing dropouts since I installed my Firewall Gold box. The dropouts come at random intervals, and last maybe 5-10 seconds or so - the connection just goes dead on both ends. Using my previous router (an EdgeRouterX) I never had any VoIP dropouts at all. Is it possible that the Gold is the source of these new dropouts? If so, how might I fix the problem? Would connecting the Panasonic to one of the unused Ethernet ports on the Gold box and then doing some kind of LAN setup voodoo help? Any ideas much appreciated. Thank you.
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I've updated to Gold 1.971 / iOS 1.40. I've activated Smart Queue. Should I create a Rule for my Panasonic VoIP device? It seems that the only effect of Smart Queue Rules at the moment is rate limiting, not rate guaranteeing. Note that, over the last several days, I haven't noticed any dropouts - but I haven't been on the phone that much.
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Smart Queue does following
If your network is so congested, it will make it lesser congested. (by giving each flow a fair share of the bandwidth). Now if your network is not congested, this won't help. But ... most of us doing interactive stuff (zoom/phone) which requires upload to the internet, and often the upload bandwidth is lower than download. So this will help.
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I'm still suffering from this dropout problem over my VoIP phone and when using Zoom.
I'm running the latest alpha on my Gold box. I have Smart Queue ON. I've put a dumb switch in between the Gold and the modem, using CAT6 cables. I've set up my eeros per the instructions here: https://help.firewalla.com/hc/en-us/articles/360048543713-Firewalla-Gold-Tutorial-Use-your-router-with-Firewalla-Gold-in-Router-Mode-
I don't know what else to try. I've sent several emails to Support, but haven't received a reply.
This is likely a show-stopper for me - if I can't solve the problem, I'm going to have to return the Gold.
Please advise. Thank you.
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@hans, can you please check your spam/junk folder? Make sure you are getting the responses from help@firewalla.com? The last reply to you for our engineers was from "Thursday at 15:16 PST).
As for the problem, we are suggesting you check the cables (which you did already). Since you have eero, please see this, in case you are doing backhaul. Please see the eero settings in the comment section of this doc.
https://help.firewalla.com/hc/en-us/articles/360008005173-Setup-Guide-Mesh-Routers
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Thank you for your reply.
I monitor my spam folder constantly - no emails from Firewalla have yet gone to spam. I did receive the email on SEP24 15:16, and I responded to that email six minutes later, at 15:22, as well as four or five more times after that. Maybe you aren't receiving my replies?
The support article you reference states "If you are running the Firewalla Gold in router mode, all you need is to turn on Bridge or AP mode on your mesh, there is no need to do anything extra." That is exactly what I'm doing, so I'm not sure how that article pertains to me, though the article I mentioned in my earlier post does potentially apply, and I have connected my equipment as described.
Please let me know what else I can do to help resolve this issue. It is really causing some serious problems for me, both on VoIP and on Zoom.
Thank you.
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@hans
Do you have another email? can you try to send an email to help@firewalla.com with that? likely something is dropping your replies. You can just send the link to this conversation, we will reply to that. Also if you can, use the app and send the logs to use as well; We need to see what's going on.
Usually, when glitches like this happen, it can be physical either on the LAN side or the WAN side. On the WAN side, if you have another ethernet cable, please try that. If you have a different port on the WAN side, try that too. Same on the LAN side.
But, with the logs, we should be able to see the problems pretty easily.
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I was upbraided by Firewalla support for using the app to send logs, since that was opening additional "Requests"...
I've tried several Ethernet cables - and this problem only started when I replaced my old Ubiquiti router with the Firewalla Gold.
The cable modem has only one WAN port, so I'm not sure what other ports to try.
I will try an alternate email to send a link to this conversation right now.
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