Ring live Video Being Blocked

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John Theuerkauf

• April 15, 2020 14:00

I believe firewalla is blocking live view from my ring camera devices because the devices may use non-standard UDP ports for streaming.  Is there a way to whitelist these devices for certain port ranges or protocols?  I am not able to see if the firewalla is the culprit either, is there somewhere that this would be identified?  Thank you!

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  Firewalla

  • April 16, 2020 06:02

  The problem really depends on where you are viewing the ring camera's.   Are you doing it from inside your home or outside your home?   

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  John Theuerkauf

  • April 16, 2020 10:25

  This issue is occurring inside my home.

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  Firewalla

  • April 16, 2020 18:00

  Are you using Simple or DHCP mode? if you are using Simple mode, and if the ring traffic is direct, then firewalla likely can't see or manage that traffic.  (LAN).   If you are running in DHCP mode, your ring + phone are on the same network? (192.168.218.x)?

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  Mark Ward

  • May 13, 2020 01:18

  I am having the same problem.  It’s been working fine, but started to fail sometime last week.  The only fix I’ve found is to turn monitoring off, which defeats the purpose of the FireWalla.  Perhaps a recent device update has caused the problem?

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  Firewalla

  • May 13, 2020 04:55

  @mark, did you just turn monitor off the ring camera?

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  Mark Ward

  • May 13, 2020 13:49

  Yes. We had the exact same issue with our Shark IQ vacuum robot. The only way to get it to work was to turn of monitoring as well.

  While this completely solves the problem, I hate that these devices are now unprotected as that is why we have the Firewalla.

  Our Firewalla Blue is running in DHCP mode.

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  Mark Ward

  • May 15, 2020 17:04

  @firewalla, do you have any ideas or suggestions regarding this issue?

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  Firewalla

  • May 15, 2020 18:16

  Would it be possible to check the following when things are not working?  (We have a ring 1, and trying to reproduce the problem)

  1. What's the IP address of your ring when it is not working?

  2. What's the IP address of your phone that's accessing the ring app?

   

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  Mark Ward

  • May 15, 2020 19:27

  I’ll absolutely check those for you and update this thread. I’ll turn monitoring back on and wait for a fail.

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  Andy brown

  • May 16, 2020 13:53
  • Edited

  I have two ring cameras, my Firewalla is running in DHCP mode and I’ve had no issues with watching live mode. The only issue I had is if my WI-FI strength for the cameras dropped. I had to rearrange my router and satellite stations (mesh) network to be able view live video. All cameras are monitored

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  Mark Ward

  • May 19, 2020 04:47

  The first Ring 2 is at 192.168.xxx.141 and the second one is at 192.168.xxx.239. My iPhone is at 192.168.xxx.241. I should point out that the problem isn’t related to viewing on this particular phone. Life view is down from these two Ring 2 doorbells from any device on our network or connected remotely.

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