Ring live Video Being Blocked

Comments

11 comments

  • Avatar
    Firewalla

    The problem really depends on where you are viewing the ring camera's.   Are you doing it from inside your home or outside your home?   

    0
    Comment actions Permalink
  • Avatar
    John Theuerkauf

    This issue is occurring inside my home.

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    Are you using Simple or DHCP mode? if you are using Simple mode, and if the ring traffic is direct, then firewalla likely can't see or manage that traffic.  (LAN).   If you are running in DHCP mode, your ring + phone are on the same network? (192.168.218.x)?

    0
    Comment actions Permalink
  • Avatar
    Mark Ward

    I am having the same problem.  It’s been working fine, but started to fail sometime last week.  The only fix I’ve found is to turn monitoring off, which defeats the purpose of the FireWalla.  Perhaps a recent device update has caused the problem?

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    @mark, did you just turn monitor off the ring camera?

    0
    Comment actions Permalink
  • Avatar
    Mark Ward

    Yes. We had the exact same issue with our Shark IQ vacuum robot. The only way to get it to work was to turn of monitoring as well.

    While this completely solves the problem, I hate that these devices are now unprotected as that is why we have the Firewalla.

    Our Firewalla Blue is running in DHCP mode.

    0
    Comment actions Permalink
  • Avatar
    Mark Ward

    @firewalla, do you have any ideas or suggestions regarding this issue?

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    Would it be possible to check the following when things are not working?  (We have a ring 1, and trying to reproduce the problem)

    1. What's the IP address of your ring when it is not working?

    2. What's the IP address of your phone that's accessing the ring app?

     

    0
    Comment actions Permalink
  • Avatar
    Mark Ward

    I’ll absolutely check those for you and update this thread. I’ll turn monitoring back on and wait for a fail.

    0
    Comment actions Permalink
  • Avatar
    Andy brown

    I have two ring cameras, my Firewalla is running in DHCP mode and I’ve had no issues with watching live mode. The only issue I had is if my WI-FI strength for the cameras dropped. I had to rearrange my router and satellite stations (mesh) network to be able view live video. All cameras are monitored

    0
    Comment actions Permalink
  • Avatar
    Mark Ward

    The first Ring 2 is at 192.168.xxx.141 and the second one is at 192.168.xxx.239. My iPhone is at 192.168.xxx.241. I should point out that the problem isn’t related to viewing on this particular phone. Life view is down from these two Ring 2 doorbells from any device on our network or connected remotely.

    0
    Comment actions Permalink

Please sign in to leave a comment.