Receiving Constant Offline Messages on Blue

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Rob James

• October 25, 2019 17:17

Ever since the update that happened a few days ago, I am receiving constant notifications that Firewalla is offline. Yet when I go into the app to check the device it appears to be up and running fine. Any ideas what might be causing this?

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  Firewalla

  • October 25, 2019 22:08

  This means the cloud can no longer see Firewalla.  So it can be

  1. The box was disconnected from the network.   Done on purpose ... such as a smart 10 year old, want to play certain games. 

  2. Your network connection went out for a certain amount of time. 

  If this doesn't go away for a day or so, send help@firewalla.com, we need support access to look inside. 

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  ShadowM

  • December 31, 2019 10:19
  • Edited

  I've the same problem.. I have a green led blinking and an orange led blinking..

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