Are iOS Firewalla notifications routed through Firewall cloud?
I’ve had a Blue for a couple of days, and the device seems to lose pairing with the iOS app. This has happened twice now in two days, the app simply appears like there is no device found, and the 5-minute discovery period does not find a device despite it being active and in the network.
Despite the connection apparently being lost, the Firewalla notifications for the monitored traffic (device X watching video, device Y playing games etc.) still appear on my iOS device. This should be impossible if the connection is lost, unless the messages are routed from the Blue to the Firewalla cloud servers, which then push the notification to the iOS app.
Could this be clarified?
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Jani,
This is a bug in iOS. Here is what's happening, we store a private key inside iOS key chain, and randomly (we have not figure out why) reading that key will error, hence your App was not able to talk to Firewalla. This happen in a combination of local keychain and cloud key chain
To fix this, try this workaround
- tap on the ... button on the top right of the firewalla app. (the place where you see internal/external scan)
- tap on Reset App Data (yes, this button was made just for this purpose)
If you can wait for 1 day, this is to ensure iCloud is clean. Then go through the setup again. (unplug firewalla and re-pair with it).
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Related to my question about your notification system, I read through your privacy policy and terms of service.
"As part of the Services, our hardware devices collect and transmit traffic identifying information. We store this information for up to sixty days on our servers"
So any traffic analysis that generates a notification (or more) is sent to Firewalla cloud and held for 60 days? You collect user traffic analysis results from device activations to games and video viewing?
"The Company does not want to receive confidential or proprietary information from you through the App or Service. Any information or material sent to the Company will be deemed NOT to be confidential."
And this private information that you collect is not considered confidential?
I hope these can be clarified. This raises quite a few concerns.
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Jani
The privacy policy and term policy are there to cover many aspects of the service, including our store, forums, iOS app ...
To make things easier, we have made another short engineering document https://help.firewalla.com/hc/en-us/articles/360012760073-Questions-related-to-privacy-and-data-visibility which explains how the data works.
We will be happy to add more to this. In fact, we just added your last two questions to that documentation. :)
Firewalla box software is also open source, https://github.com/firewalla/firewalla feel free to browse through them if you are curious.
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