SmartDNS queries do not get routed corrected with Firewall Blue plugged in

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Max Menon

• February 17, 2019 17:36

I use a custom DNS on my Apple TV (this is for SmartDNS). This quit working correctly once I connected Firewalla Blue to my router. Unplugging the Firewalla fixes the problem. What change do I need to make on the Firewalla Blue to make it play well with my Apple TV?

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  Firewalla

  • February 17, 2019 18:23

  Hi Max

  Disable family mode and/or adblock mode and see if it still works.  

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  Alex Kullmer

  • May 23, 2019 16:51

  Same thing here, using getflix.com.au (similar to SmartDNS) and its not allowing to use the service.

  I'm doing it at the router level thou. The router is sending the right dns to the different devices but still, not working.

  Firewalla Blue is on Simple Mode

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  Firewalla

  • May 23, 2019 17:41

  @Alex where did you configure the DNS?  Today's design is Firewalla will force all DNS request to use the default DNS or family mode DNS.  And the reason for that is parental control.  

  1. If you configured this on the device, and your default DNS is different, then the only way to use the DNS is to put the device into the "unmonitored" mode.  It is very likely in the next alpha release, we will allow you to bypass the rewrite.  (likely in a month or two)

  2. if you configured at router level, you shouldn't have a problem;  Meaning unless you using family protect, you should always be direct to this DNS.  Please send a email to help@firewalla.com, we can help

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