Google Wifi network issues

Comments

18 comments

  • Avatar
    Firewalla

    Ross,  

    Yes we are debugging the Google Wifi issue with highest priority.  One thing wondering if you can try is, disable all device monitoring individually, and slowly turn on monitoring one device at a time.  This can help us identify the strange device that may cause the issue. 

    Also, if you have Samsung smart-things or Ring or those Hue light devices, turn monitoring off on those and give it a try.

    And a quick summary of what we are finding:

    1. It does seem there is a bug in Google Wifi some where, which cause it to die due to some interactions with us and the gadgets on the network.  (We run google wifi at three locations now, and none of ours ever die like this ...)

    2. It does seems there is one or two types of devices that may accelerate the google wifi main unit goes bad.

    3. The problem do point to an issue with the DNS implementation of google wifi.  One of our customers found that when his network is 'dead', his spodify that was streaming was running fine.   If yours can easily die, then a good verification is to "ping 8.8.8.8" on one of your hosts with a terminal. If that's successful, then it verifies this claim.

    We are making a few test cases to simulate this ... and hopefully we can have a solution soon ... or  google fix on their end, what ever is first.

     

     

  • Avatar
    Ross Pollard

    Hi,

     

    Thanks for the quick response, I do have smartthings running at home as well as home assistant on pi, so will disable the monitoring and see how it goes.

     

    I really like the product so far and if I can assist in ironing out issue I am happy to assist. Will send feedback once I have tested for a day or two. 

  • Avatar
    Firewalla

    Ross, appreciate your help!  And Yes, we desperately trying to understand the Google Wifi more, and  make it work.

    I've create another case, and will see if you can give us support access, this way we can do better debugging. (this is optional)

  • Avatar
    Firewalla

    Ross, another question, the other customers's smart things is V2, is yours the same?

  • Avatar
    Ross Pollard

    Sure thing, happy to give the team support access.

    I have the exact same smartthings hub, v2

  • Avatar
    Firewalla

    @Ross, did it work after disabling monitoring?

  • Avatar
    Ross Pollard

    Hi,

    Its much better, still get the issue but so far only happens twice a day in stead of every few hours.

  • Avatar
    Firewalla

    @ross, to delay the google wifi crash, did you just disable monitoring on the samsung smartthings? or you disabled all monitoring?  How many devices do you have actively monitored?

  • Avatar
    Ross Pollard

     Morning,

    I disabled monitoring only on the smartthings Hub, all other monitoring is still on. I noticed the last time the bug happened, I had just received an alert from my Wyze security cam, has motion detection. And not long after receiving the alert the internet died. Might just be coincidence but have disabled monitoring on that also. Will wait and see

  • Avatar
    Firewalla

    Ross, when your network problems happen, wondering if you can test this out.  One windows or mac, open a terminal and do ping 8.8.8.8 or ping 1.1.1.1 and let us know if that works or not.  We suspect something is broken with google DNS system. 

  • Avatar
    Paul Smedley

    Hi All - I have Google Wifi here as well, and in the 24 hours or so since installing Firewalla blue, I've had the wifi stop responding 3x times. Interestingly, during this time, the solar inverter kept uploading, but incoming connections to my web server were unresponsive.

    I do have Ring here, so I'll disable monitoring of that device and see if it helps...

  • Avatar
    Firewalla

    Paul, when your network stops, try to ping 1.1.1.1 or 8.8.8.8, if you can get to them, likely a DNS problem from the google wifi.  Try to manually setup dns to 1.1.1.1 or 8.8.8.8, if the device is up after, it is google wifi DNS server crashed ...

    Enable family protect may work if above is true, since it can override DNS requests. 

    ----

    If none works, this should work https://help.firewalla.com/hc/en-us/articles/360015186293-Setup-Guide-Google-Wifi-in-DHCP-Mode

  • Avatar
    Paul Smedley

    Hi,

    Happened again this morning with monitoring of the ring stopped.

    I was able to vpn in to the network, ping to 8.8.8.8 succeeded, but the Google wifi app showed the access point as being offline, along with the internet (even though there clearly was internet as I could vpn in!)

    I'll try setting client DNS to 8.8.8.8, but given the Google app things the AP is unavailable, I think it's more sinister than that.

    edit: I've disabled monitoring to all devices except my Web server, and will monitor for 24 hours before starting to re-enable additional devices...

  • Avatar
    Paul Smedley

    OK, stability seems improved with most of my devices re-enabled - I think I've been up for 48 hours now, except for a couple of brief dropouts which recovered themselves after a minute or two (could have been an ISP issue?)

    I currently have disabled:

    • All Google Wifi points
    • All Google Home Hub/Home devices
    • Ring Spotlight
    • Mibox Android TV box
    • Android Wear watch
    • Logitech Harmony Hub
    • Daikin HVAC wifi controller
    • Solaredge Solar Inverter

    I'll try re-enabling some more stuff maybe over the weekend when I'm home to recover things :)

  • Avatar
    David Drouin

    Any updates on this?  I'm having the same issues.  I do have Google Wifi, Google Home Hub/Home Devices and Android Wear Watch.  

  • Avatar
    Firewalla

    The problem is google wifi's DNS system will crash and bring down the network.  One of our users confirmed with google there is a problem with Google Wifi's DNS system.  He was told to set DNS to custom in google wifi, and we suggested he also run family mode on (family mode will force to NOT use google wifi's DNS).  

    Give this a try.   There seems to be a January release of google wifi firmware, but ... our system is not upgraded to that yet.   We are hoping google fixes their bug soon.  

  • Avatar
    Ted

    Has there been any progress resolving the issue with Google Wifi?   I've tried the suggestions above and a few others I've read here and my internet still stops working after a few hours. 

  • Avatar
    Firewalla

    The only thing that seems to be working is the DHCP mode under Google Wifi.  https://help.firewalla.com/hc/en-us/articles/360015186293 

    The problem is still DNS on google wifi is buggy.   And somehow firewalla amplifies that bug.  Firewalla tends to re-arrange the network a bit in simple mode 

Please sign in to leave a comment.

Powered by Zendesk