Android QR Scan Problems

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Firewalla

• July 05, 2018 17:51

We have noticed there are random issues of Android Phones not able to scan the QR code.  This happens more often with some Huawei Phones and we have one report of a Samsung phone having the same problem.  

A short workaround is to use another app to scan the QR code and then copy/paste (and worst case type it in Firewalla)

1.  Download or use existing Android QR Scanner like this one https://play.google.com/store/apps/details?id=me.scan.android.client&hl=en_US
2. Launch app and point the camera at the QR code on the bottom of Firewalla
3. Tap on copy (or what ever come with that app)
4. Launch Firewalla and when ask to scan, tap on the button top right 
5. paste the QR code there. (Unable to scan dialog)

 

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• Official comment

  

  Support

  • August 01, 2020 05:09

  Hi Weston,

  Thanks for reporting this, we will work a solution for this.

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  Weston Wakefield

  • July 31, 2020 13:39

  I can confirm this also happens on the desktop website beta... Samsung S20 Ultra 5g

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  Support

  • August 01, 2020 05:34

  Hi Weston,

  If you want to log in website, you can use the same workaround for this.

  1. Click the top left icon on the app first screen. It will launch QR scan page.

  2. Click "Unable to scan?"  > "Paste", and paste the qrcode result you get from third-party QR Scanner app.

  3. You will see a box list page, choose the box you want to log in.

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  IHaveABigNetwork

  • November 03, 2020 02:41

  Each time I do that, it tries to set up a "new" Firewalla Gold device with the countdown and all, it doesn't enable the web interface.  Thanks for any assistance.

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  Firewalla

  • November 03, 2020 05:51
  • Edited

  How are you triggering the scan? is it via the firewalla->settings? or on the main screen?

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  Support

  • November 03, 2020 05:48

  Hi Wes Wakefield,

  I just tested, it works normal. The QrCode content from web should be like "{"type":"guardian","token":"xxxx"}", can you check if you paste the whole content to the input?

   

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  IHaveABigNetwork

  • November 03, 2020 13:43

  Thanks for your help.  I was only copying the token.  Working now!  Thanks.

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