firewalla going off line at night?

scott braman

March 11, 2018 13:00

Twice in the last two weeks... the last time being last night when the time changed, my firewalla goes off line with a message it is off?

I have to reset the router and unplug and replug the firewalla to get it to come back.

All info in the app when it is off is blank.

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Firewalla

March 12, 2018 18:58
Scott, just created a ticket for you. Please send us remote access via that ticket (please do not post it here) https://help.firewalla.com/hc/en-us/articles/115004705654-Tutorial-Support
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Leo Popov

March 20, 2018 01:50
+1 on this issue this Sunday. Re-flashed the firmware to 6.6. It would've been nice to have been able to back up my device list. I spent some time correcting the strings of number/character combinations. Will wait to see how long the re-flash lasts before doing any more.
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Firewalla

March 20, 2018 02:38
Leo, most time there is no need to flash. Is there a particular reason for that? And yes, we will work on backup/save the rules/polices that you have.
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Leo Popov

March 20, 2018 17:16
In my case, my box was unresponsive. I tried to power-cycle a few times but it would not connect with the app. The lights inside were blinking and the green light on the nic was solid green. I re-flashed and it came back to life quickly.
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